Client Success Manager - Omaha

Job summary

As a Client Success Manager you will directly support small and medium sized travel clients in the fast-paced online advertising environment Working with major travel advertisers in the fast-paced online travel advertising environment You will be responsible for the day-to-day management and development of new and existing client accounts ensuring their success and satisfaction with our services This role is central to our mission of building meaningful long-lasting partnerships and demonstrating the indispensable value that Sojern provides

Responsibilities

• Coordinate pre-sale activities in partnership with the Sales team providing consultative support during the RFP process to ensure hotel property advertisers are set up for success
• Lead the day-to-day post-sales relationship with a portfolio of digital advertising clients driving client satisfaction and campaign success
• Take ownership of your book of business to foster strong client relationships leading to renewals upsells and revenue growth
• Partner with AdOps to monitor and influence campaign delivery troubleshoot issues and recommend optimizations or upsell opportunities across products and channels
• Analyze campaign performance present insights and deliver post-campaign reviews and business updates to clients
• Ensure client KPIs goals and objectives are consistently met or exceeded
• Pitch new products and advertising channels to grow revenue
• Coordinate monthly billing and ensure accurate invoicing for assigned clients

Qualifications

• Experience in digital and advertising
• Professional experience in digital advertising or marketing with a strong understanding of the digital media ecosystem prior experience in the travel industry is a plus
• Proven ability to manage client relationships and deliver strategic campaign guidance contributing to overall client satisfaction and retention
• A cross-function collaborator with internal stakeholders to optimize client outcomes and solve business challenges
• Ability to handle multiple projects & clients on any given day
• Comfortable managing a diverse base of customers across multiple time zones and cultures with the ability to prioritize competing demands using sound judgment
• Proficiency in standard business and sales software including G Suite and Microsoft Office products
• Experience with demand-side platforms Xandr DV360 The Trade Desk and/or social media buying platforms a strong plus
• Business level proficiency in European languages is a plus but not required

Benefits

• Rewards & Recognition Competitive compensation packages stock options offered to every employee Bonusly program to reward and recognize team wins and performance plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
• Flexibility Flexi-Friday benefit hybrid or remote work options for most roles time-zone friendly work hours with async collaboration
• Connection Team offsites planned annually six employee resources groups regular virtual and in office team building events monthly company All Hands & leadership Q&As
• Wellbeing PTO allowance to recharge comprehensive healthcare options paid parental leave 16 weeks for birthing parents 12 weeks for non-birthing parents retirement contributions and investment options for applicable locations travel benefits hotel stay benefit & IATA membership plus mental health wellbeing & financial health resources
• Growth Learning & development stipend mentorship program career development programs leadership training
• Productivity Home office tech set up laptop monitor keyboard mouse monthly internet and phone allowance modern tools to communicate and collaborate Slack Google Suite

About Sojern

At Sojern we believe in the power of travel as a way to bring the world together It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently and increase long-term growth customer loyalty and profitability

Our customers include hotels attractions and tourism boards and they use the power of machine learning data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social mobile and the web Now more than ever our thousands of customers rely on Sojern to drive visits bookings and ticket sales by engaging with travelers as they plan their travel

As a globally distributed company we are headquartered in San Francisco with employees based in 14 countries and counting Our team is passionate about travel and the core values that define our culture Win as a Team Embrace Inclusion Be Genuine Deliver Wow and Center Around the Customer Check out our Glassdoor reviews #LI-LC1 #LI-Remote

Hiring Locations

US Roles at Sojern based outside of our Omaha NE or San Francisco CA office can sit in any of the following states AZ CA CO CT FL GA IL IN IA KS MA MI MN MO NE NJ NY NC PA SD TN TX UT WA and WI Please only apply if you are able to live and work full-time in one of the states listed above State locations and specifics are subject to change as our hiring requirements shift

CA residents For information on the personal information that Sojern collects when you apply for this job and how that information is handled please see the Sojern Privacy Policy

Compensation Philosophy & Package

Sojern is committed to offering competitive cash compensation equity and a comprehensive benefits package We embrace a pay-for-performance culture that rewards contributions aligned with our business strategy Compensation for this role will be determined based on job-related factors including location scope and complexity of the role and the candidate's experience and expertise and may vary from the range provided Information on the benefits offered is here

Disclosure - Pre-Employment Requirements

All candidates offered employment by Sojern may be subject to pre-employment requirements including but not limited to a background check Sojern is compliant with all federal and local laws with consideration to pre-employment requirements

Our Commitment to Diversity Equity and Inclusion

At Sojern we work to create a brave space that seeks out embraces and promotes diverse thoughts beliefs and experiences of Sojernistas globally We are building a workforce that represents the customer base we are serving and the world we live in A diversified workforce is an innovative workforce Just as there is no one typical traveler there is no one typical employee We foster diversity and inclusion across the company actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products policies and programs are relevant for our employees and clients alike Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all Sojern's S-Groups employee resource groups are a core aspect of our culture fostering belonging and connection inspiring learning and creating opportunities for all Sojernistas across the globe

SoEmpowered

Supporting developing and empowering those who identify as women at Sojern

SoProud

Celebrating Sojern's LGBTQIA+ community while creating an inclusive and safe space for community members

SoWell

Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs

SoConnected

Creating space connection and resources for Sojern's young and rising professionals

Parents & Caregivers

Helping families thrive with our community of parents and caregivers

Sojern Gives Back

Supporting underrepresented communities and social causes striving to make a global and local impact

Employee-run Slack channels

For those with specific interests for example plant lovers pets and more

At Sojern

We value diversity and always treat all employees and job applicants based on merit qualifications competence and talent We do not discriminate on the basis of race religion color national origin gender gender orientation sexual orientation age marital status veteran status or disability status

Sojern is committed to providing reasonable accommodation

For individuals with disabilities Please inform your TA Partner if you are requesting a reasonable accommodation

Job description