Salesforce Engagement Manager - New York

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us a ...

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description
We are seeking a highly experienced Salesforce Engagement Manager to lead enterprise-scale digital transformation programs, manage a portfolio of strategic client accounts, and drive delivery excellence across globally distributed teams. This role combines client leadership, delivery governance, and commercial ownership to ensure successful outcomes and long-term account growth.

The ideal candidate brings deep experience in enterprise software implementations, eCommerce platforms, and multi-tower digital transformation initiatives.

Key Responsibilities

• Manage and grow a portfolio of strategic client accounts, maintaining a strong book of business.
• Build trusted relationships with executive stakeholders and act as their primary escalation point.
• Collaborate with cross-functional service lines to present integrated solutions and ensure a unified corporate offering.
• Lead all commercial activities including contract negotiation, rate discussions, budgeting, and profitability management.
• Own the creation and execution of Statements of Work (SOWs), change orders, and project financials.
• Identify new business opportunities within existing accounts and drive upsell/cross-sell motions.
• Ensure delivery excellence across large, multi-workstream Salesforce and eCommerce programs.
• Stand up and manage globally distributed delivery teams, establishing governance, processes, and communication frameworks.
• Oversee delivery quality, risk management, and client satisfaction while ensuring profitability targets are met.
• Prepare and deliver presentations for C-suite stakeholders, steering committees, and executive governance forums.
• Communicate program progress, risks, and dependencies with clarity and senior-level influence.
• Lead RFP responses, solution proposals, and SOW development for new and existing clients.
• Partner with pre-sales, solution architects, and practice leaders to create compelling, competitive proposals.
• Contribute to practice maturity by improving delivery frameworks, methodologies, and operational excellence standards.

Required Qualifications

• 14–20 years of experience delivering large, enterprise-grade software implementation projects.
• 8–10 years of experience in eCommerce and digital transformation initiatives.
• Proven experience managing multiple client accounts as a portfolio owner with end-to-end commercial accountability.
• Demonstrated success in revenue generation, P&L management, project financials, and contract negotiations.
• Strong background in leading globally distributed teams and setting up international delivery models.
• Executive-level communication skills, including presenting to steering committees and senior stakeholders.
• Extensive experience owning and delivering RFPs, SOWs, and strategic client proposals.
• Must be local to the New York area.
• Ability to understand and document business process flows; experience in creative solutioning for complex client challenges.
• Experience collaborating with teams across global time zones.
• Working knowledge of ERP systems and backend platforms integrated with eCommerce or CRM solutions.

The base compensation range for this role in the posted location is: $101,300 - $250,640

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Benefits
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.