Manager, Product Information Management - Auburn, United States - Zones
Description
Position at ZonesAbout Zones
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.
Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Key Initiatives And Results Expected
Leading a team of experienced and tenured staff creating, updating, and editing product information data for one or more Zones Product Catalogs (ZPC) in accordance with Product Information Management (PIM) Standard Operating Procedures (SOP) within the timelines prescribed
Be accountable for overall data management and governance of ZPC hardware, software, and services throughout product lifecycles
Implement process improvements and additional automated and semi-automated catalog data feeds between Zones its major distributors and manufacturers as prioritized by business stakeholders
Strategies And Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Train and monitor staff performance in executing SKU management needs of Zones Product Catalogs (ZPCs) and PIM Standard Operating Procedures (SOPs)
Oversee audits of ZPCs on various product attributes and report results on a regular basis.
Create and publish reports to improve visibility to PIM process health and overall ZPC data integrity
Provide product information support and thought leadership to Global teams during their standard operating hours (local time)
Own relationship with Digital Transformation team driving process and technology improvements targeting increased operational efficiency
Stakeholder Management
Regularly review, improve and communicate ZPC policy and procedure documented in PIM SOPs and update SOPs to realignment as business strategies evolve
Ensure consistent use of PIM SOP to maintain ZPC data integrity
Ensure consistent use of Standard, Complete Responses in PIM Case responses to steer Case requestors to consistent results in alignment with Zones overall business equities
Attend strategy meetings/debriefs adjusting PPM partner & product lines or SC distribution sourcing strategies as they evolve
Meet with stakeholders to implement automated and semi-automated ZPC data feeds with available technology (EDI 832, API, MSU, etc.) from strategic OEMs and vendors
Adjust settings (flags, fields, exclusion filters) in ZPC data systems to align with business strategy changes
Auditing
Develop and stabilize new audit needs identified by business stakeholders (Sourcing, PPM, Finance and Audit) to ensure that ZPCs support business and financial objectives
Oversee regular audits of ZPCs by PIM staff and monitor report results for opportunities to engage with stakeholders and team members
Trending, analysis and findings of existing ZPC audits with regular reporting to business stakeholders.
Recommend audits to address inconsistencies in data to maintain ZPC data integrity
Escalations & Issue Resolution
Promptly respond to escalations with strategies to avoid same or similar repeated escalations.
Collaborate with leadership and business stakeholders to perform Root Cause Analysis, document findings and share learnings with PIM team and business stakeholders
Identify development opportunities for training/coaching involved staff to avoid same or similar escalations in the future
Team Performance Management:
Responsible for distribution of work tactically among team members to ensure adequate back up and cross-training on tasks and allow for staff work/life balance
Regularly assess skill set (soft skill and process) of the team members to identify gaps and address through cross/refresher training
Strong and effective internal communication which promotes quality, process improvements and aligns resources to process requirement, including strong conflict and change management
Consistent on-boarding and training of new hires for fastest time to productivity while ensuring ZPC data integrity
Identified resources with data entry error rate > 0.05% to provide additional training/coaching as part of Development plan
Recognize top performers and encourage sharing and demonstrating their best practices
Conduct periodic process tests to assess team members' process knowledge
Manage upwards with Supply Chain leadership to keep them apprised of progress toward set goals, cross functional challenges, and overall team health
METRICS
% Sourcing requested PIM Cases greater than Sales requested PIM Cases (Create New Item & Update Item)
Onboard new OEM/Disti EDI or MSU catalog feeds as prioritized by SC Leadership/IT resources
Timely weekly audit of five (5) ZPCs and monthly audit reporting
48-hour turn around for ZPC strategy changes from Sourcing, Supply Chain or PPM
Supervisory Responsibilities
Train, lead and supervise and staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/CertificationMINIMUM QUALIFICATIONS
Graduate – Any Specialization
Certificates/Licenses, Etc.
Excellent spoken and written communication (English) a must
Excellent interpersonal skills and ability to successfully interact with internal stakeholders.
Highly proficient in Excel, with demonstrated ability to create advanced models, pivot tables, charts, and other methods to aid in reporting/analysis of data.
Knowledge of VBA preferredOutstanding presentation and communication skills
Written:
Successfully prepare written communication. Candidate should be able to enter large quantity of data from single/multiple sources in a prescribed format at the required level of accuracy
Computer Skills:
Candidate must be proficient in Microsoft O365 including, Excel, PowerPoint, Word, Outlook, and other general office applications. Knowledge of SharePoint an added advantage
Open to direction and collaborative work style
Required Experience
At least 8-10 years of working experience managing a team
Experience working with high volume data management required
Experience working with offshore/out-sourced business operations preferred
Ability to communicate effectively with all levels of business
Excellent organizational skills and process expertise
Strong analytical skillset including Power BI knowledge a plus
Familiarity with B2B/Distribution operations a plus
Qualified candidates can expect a salary range of $105,000 - $115,000 + Bonus.
Note:
Compensation is benchmarked on local Washington area market rates.
Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
Zones offers a comprehensive Benefits packageWhile we're committed to providing top-tier solutions, we're just as committed to supporting our own team.
Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.
And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture.
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