Brand Operations Manager - Salt Lake City, United States - Anago Cleaning Systems

Description

Exciting opportunity to join one of the fastest growing franchise companies in the USInternational Janitorial Franchise Company is looking for a Operations Field Services Manager.

Job Description:
The Operations Field Services Manager is responsible for overseeing each client account and the Franchise Owners in the system. This is a full-time salaried position. Must have a valid driver's license, insurance coverage and a well-running respectable vehicle.

Responsibilities:
Proactive monthly inspections of client accounts
Build customer relations
Handle client requests and complaints
Franchisee development, support and training
Maintains relationships with all Franchise Owners
Attend all initial walk-throughs with new accounts and franchisees
Visit all new accounts within 24 business hours after first initial clean
Recommend solutions to customers when considering canceling service
Transfer accounts between Franchise Owners as requested and document each transfer in the company software

Requirements:

Must be bilingual in Spanish and English
Must be willing to work some evenings and weekends as needed
High school diploma or GED required; Bachelor's degree preferred but not required
Minimum 2 years Customer Service experience in the janitorial/service industries preferred
Strong presentation skills with ability to conduct training classes
Professional appearance
Demonstrate effective customer service skills
Excellent written and verbal communication abilities
Ability to organize and prioritize multiple tasks
Valid Driver's License and Insurance Coverage
Basic technology skills including the ability to use laptops, tablets, phones, G-Suite, Microsoft Office, the Internet, websites, email, and texting

Benefits:
Competitive salary plus commission package
Gas travel allowance
Company computer, tablet and phone provided
Complete paid training
Paid vacation after 6 months

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