Service Advisor - Homer City, PA
16 hours ago
Job description
Job Qualifications
- Organized and friendly personality
- Excellent time management skills
- Fantastic communication skills with your customers and fellow team members
Responsibilities
- Oversee flow of Drive Lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Schedules service appointments utilizing the available scheduling system properly
- Obtains customer history and vehicle data prior to arrival when possible
- Greets customers in a timely, friendly manner and obtains vehicle information
- Documents customer's vehicle needs accurately and clearly on repair order
- Inspects vehicle for damage and other needs
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
- Review Multi-Point Inspection format and ask for authorization
- Checks on progress towards completion
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Benefits
- Paid Time Off beginning after year one
- Competitive pay plan including base salary and monthly production bonus
- 401(k) with Company match
- Full complement of insurance benefits
- Help team members develop and grow with the company
Full Job Description
Competitive pay plan including base salary and monthly production bonus 401(k) with Company match Full complement of insurance benefits Proud training organization eager to help team members develop and grow with the company Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Schedules service appointments utilizing the available scheduling system properly. Obtains customer history and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Documents customer's vehicle needs accurately and clearly on repair order. Inspects vehicle for damage and other needs. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Review Multi-Point Inspection format and ask for authorization. Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Qualifications Previous automotive service advisor experience a plus Organized and friendly personality Excellent time management skills Fantastic communication skills with your customers and fellow team members
Job Type: Full-time
Pay: $50, $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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