department secretary - Paris, United States - Paris Community Hospital

Description

Job Description

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors.

Position Summary:

Under the supervision the outpatient clinic nursing manager and according to established policies and procedures, performs a variety of clerical duties including answering phone calls, scheduling appointments and providing information to visitors and staff regarding office. The use of communication skills to clarify patient needs and understanding of provider appointment needs are imperative.

Essential Functions:

• Serves as the receptionist for the department - greets visitors, answers questions, and accepts deliveries, forwards same to appropriate patient or staff member.
• Schedules patients - obtaining the necessary medical and personal information, insurance, and other data required for proper scheduling, tracking and billing.
• Ability to communicate well - to discern urgency for appointment requests based on chief complaint and medical information shared by caller. Takes appropriate action according to established procedures for addressing patient requests.
• Answering calls, taking messages and advising nurse of needs beyond scope of position.
• Follows up on customer complaints as quickly as possible by identifying steps to correct problem, communicating with office staff, implementing plan, and providing feedback to customer.
• Contacts other hospital departments to request and obtain supplies, services (ie; Laboratory, Central Supply, Radiology, etc.).
• Refers medical questions to appropriate clinical personnel.

The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital's goals and objectives.

Position Requirements:

• High School Graduate or Equivalent
• Current CPR Certification (or upon hire)
• Basic clerical and computer skills
• At least one year of general office experience is preferred
• Excellent customer service skills are a requirement

Position Information:

Location: 727 E. Court Street Paris, IL 61944 Women's Health

Hours: Monday- Thursday 8am-5pm, Friday 8am-12pm

Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.

Intrigued? Don't wait, apply today. We are actively reviewing applicants for the Department Secretary role. Be part of an organization that is dedicated to the growth and development of its colleagues. Here at Horizon Health, our employees speak for themselves. Join our family & begin an incredible career