Medical Equipment Customer Service Representative - Hampden - Rotech Healthcare

    Rotech Healthcare
    Rotech Healthcare Hampden

    1 day ago

    Default job background
    Description

    Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.

    Job Information

    We are seeking a dedicated Customer Service Representative to join our team.

    In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

    Essential Job Duties and Responsibilities

    • Clears previous days route and checks all paperwork for accuracy and completeness
    • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
    • Completes SOPs/CMNs and documents on tracking log
    • Complies with all applicable company policies and procedures to meet JCAHO and company standards
    • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
    • Maintains referral log
    • Monitors office supplies
    • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
    • Provides service for all retail/walk-in equipment requests
    • Provides technical assistance to customers
    • Verifies Medicare, Medicaid, and private insurance coverage information
    • Works with outside agencies to resolve customer issues
    • Performs other duties as assigned

    Qualifications

    • Background investigation (company-wide)
    • Drug screen (when applicable for the position)
    • Valid drivers license in state of residence with a clean driving record (when applicable for the position)

    Benefits

    • 401k
    • Medical, Dental and Vision
    • Life Insurance and Disability
    • Generous Paid Time Off and Paid Holidays
    • Employee Discount Program
    • Employee Recognition Program
    • Bonus and Incentive Opportunities
    • Mileage reimbursement (when applicable for the position)
    • Telephone reimbursement (when applicable for the position)

    About Rotech

    We appreciate your interest in Rotech Healthcare Inc.

    We are an equal opportunity employer and welcomes applicants from diverse backgrounds.

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