Ensure continuous, 24/7 oversight of all Communication Center operations.
Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times.
Coordinate with the Scheduling department to create or adjust positions as necessary.
Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center.
Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center.
Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics
KPI Monitoring: Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance. This includes, but is not limited to, monitoring call-taking accuracy, ambulance out-the-door times, and on-scene times. Provide regular reports and constructive feedback for necessary follow-up.
Training System: Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs), to ensure all communication center personnel are highly proficient and fully aware of their critical role.
Performance Feedback: Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training.
Cross-Training: Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department.
Establish and maintain a "Just Culture" environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times.
Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR).
Prior experience within a high-call-volume Communications Center.
Emergency Medical Dispatcher (EMD) Certified.
Experience with Traumasoft CAD and other related systems.
Exceptional organizational, analytical, and crisis management skills.
Current EMS licensure (Any Level).
Prior experience in an EMS setting that operates both 911 and private call services.
-
Bell Ambulance seeks a highly skilled Director of Communications to oversee the operational management and strategic development of its IAED-accredited Communication Center in Milwaukee, WI. The Director will ensure efficiency, performance and compliance in all dispatch and call- ...
Milwaukee, WI1 month ago
-
The Communications Director leads the four-person unit in marketing, media and alumni relations, scholarship management, undergraduate recruitment, · ...
Milwaukee $95,000 - $110,000 (USD)3 weeks ago
-
+Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled, · results-oriented Director of Communications. · +Oversight of all Communication Center operations. · Maintain adequate staf ...
Milwaukee1 month ago
-
· DIRECTOR OF COMMUNICATIONS · Bell Ambulance, Milwaukee, WI · Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled, results-oriented Director of Communications. · This Director- ...
Milwaukee, WI, US13 hours ago
-
The Communications Director leads the four-person unit in marketing, media and alumni relations, scholarship management, undergraduate recruitment, and more, · Bachelor's Degree · Experience in marketing/promotion · Experience in recruiting students to a College/University · ...
Milwaukee $95,000 - $110,000 (USD)1 month ago
-
Bell Ambulance seeks a Director of Communications to oversee the operational management and strategic development of its IAED-accredited Communication Center in Milwaukee. The role requires a proven leader with experience in high-volume EMS services. · ...
Milwaukee, WI1 month ago
-
The Communications Director is responsible for all activities related to communications and marketing; public affairs; media relations; alumni relations; undergraduate recruitment; scholarship management; college events management. · ...
Milwaukee, WI1 month ago
-
DIRECTOR OF COMMUNICATIONS · Bell Ambulance, Milwaukee, WI · If you think you are the right match for the following opportunity, apply after reading the complete description. · Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch ce ...
Milwaukee1 week ago
-
We are seeking a Community Outreach Director to represent the Company brand to the healthcare industry and consumer market and execute community outreach/marketing projects/business development initiatives as directed by the VP of Business Development and National Outreach Direct ...
Milwaukee1 month ago
-
+Job Summary · Under the direction of the Chief Operating Officer, oversees the development, implementation, and administration of Community Services and Behavioral Health Programs. ...
Milwaukee1 month ago
-
+We are seeking a Community Outreach Director for our new 2026 Milwaukee Facility. The Community Outreach Director will represent the Company brand to the healthcare industry and consumer market and will execute community outreach/marketing projects/business development initiativ ...
Milwaukee, WI1 month ago
-
We are seeking a Community Outreach Director. · The Community Outreach Director will represent the Company brand to the healthcare industry and consumer market and will execute community outreach/marketing projects/business development initiatives as directed by the VP of Busines ...
Milwaukee1 month ago
-
We are seeking an experienced communications leader to oversee our Communications Operations and Center of Excellence (COE). This role is responsible for ensuring consistency, discipline, · and impact across our global communications function. · ...
Milwaukee $140,000 - $194,000 (USD)1 month ago
-
+The Senior Director of Philanthropy Communications collaborates with executive leaders to lead the development of the philanthropy integrated communications strategy. · ++Organize content requests and communication initiatives. · Develop original content for philanthropic benefa ...
Milwaukee1 month ago
-
This role is responsible for ensuring consistency, discipline and impact across our global communications function. You will oversee a center of excellence that manages delivery of communication work products to support our enterprise and regional business strategic communication ...
Milwaukee, WI1 month ago
-
The Director of Community Services oversees the development, implementation and administration of Community Services and Behavioral Health Programs under the direction of the Chief Operating Officer. · Prioritize schedule delegate work assignments directly supervise the Community ...
Milwaukee, WI1 month ago
-
Provide strategic counsel to a Division President to prioritize plan and deliver strategic communications initiatives that inform and engage communities elevate the organization's profile and build goodwill. · ...
Milwaukee1 month ago
-
Provide strategic counsel to a Division President to prioritize and deliver communications initiatives that inform and engage communities. · Support crisis communications and issues/change management to protect the organization's reputation. · ...
Milwaukee, WI1 month ago
-
Provide strategic counsel to a Division President to prioritize plan and deliver strategic communications initiatives that inform engage communities elevate the organization's profile build goodwill. · ...
Milwaukee, WI1 month ago
-
Jewish Family Services has been serving the Milwaukee area since 1867 offering comprehensive social services to both the Jewish and general community. · ...
Milwaukee1 month ago
-
Jewish Family Services (JFS) is seeking a Director of Clinical and Community-Based Services to oversee the development, implementation, and management of various programs aimed at meeting the needs of individuals and communities. · ...
Milwaukee, WI1 month ago
Director of Communications - Milwaukee - Bell Ambulance
Description
DIRECTOR OF COMMUNICATIONS
Bell Ambulance, Milwaukee, WI
Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled, results-oriented Director of Communications.
This Director-level role will oversee the operational management and strategic development of our IAED-accredited Communication Center, which handles over 130,000 calls per year in a high-traffic urban setting. Call types include both 911 and Inter-facility Transfer (IFT)/Discharge calls for service.
The Director will be responsible for ensuring the highest standards of efficiency, performance, and compliance in all dispatch and call-taking operations, driving continuous improvement in response times and resource allocation. This role requires a proven leader with deep experience in a high-volume EMS service.
Core Responsibilities
Operational Oversight
Technology and Systems Management
Performance, Training, and Development
Recruitment, Retention, and Culture
Required Qualifications
Preferred Skills
PIa446545c
-
Director of Communications
Only for registered members Milwaukee, WI
-
Communications Director
Only for registered members Milwaukee
-
Director of Communications
Only for registered members Milwaukee
-
Director of Communications
Only for registered members Milwaukee, WI, US
-
Communications Director
Only for registered members Milwaukee
-
Director of Communications
Only for registered members Milwaukee, WI
-
Communications Director
Only for registered members Milwaukee, WI
-
Director of Communications
Bell Ambulance- Milwaukee
-
Community Outreach Director
Only for registered members Milwaukee
-
Director of Community Services
Only for registered members Milwaukee
-
Community Outreach Director
Only for registered members Milwaukee, WI
-
Community Outreach Director
Only for registered members Milwaukee
-
Associate Director, Communications Operations
Only for registered members Milwaukee
-
Senior Director Philanthropy Communications
Only for registered members Milwaukee
-
Associate Director, Communications Operations
Only for registered members Milwaukee, WI
-
Director of Community Services
Only for registered members Milwaukee, WI
-
Director, Executive Division Communications
Only for registered members Milwaukee
-
Director, Executive Division Communications
Only for registered members Milwaukee, WI
-
Director, Executive Division Communications
Only for registered members Milwaukee, WI
-
Director of Clinical and Community-Based Services
Only for registered members Milwaukee
-
Director of Clinical and Community-Based Services
Only for registered members Milwaukee, WI