Guest Services Representative - Knoxville - PILOT

PILOT Knoxville

3 days ago

Description

Job Title: Call Center Representative

Pay Rates: $14.00 - $20.88 per hour

Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across the US and Canada.

We provide critical services to oil operations in the nation's busiest basins through our energy and logistics division.

Our company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

We are committed to giving back and serving guests, team members, and trucking companies while keeping North America moving.

Top Company Benefits:

Weekly Pay
Free meal and beverages daily
$10/week health plans
Paid time off
Tuition Assistance
Wellness Program
Professional development
401(k) retirement savings plan
Paid parental leave

Job Description:

The purpose of this role is to respond to call center incoming calls and emails ensuring a superior guest experience.

Essential Functions:

Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
Accept parking reservations and process payment for various services offered
Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
Maintain knowledge of all services offered at company Travel Centers
Maintain working knowledge of all company software aligned with guest or team member needs
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned

Qualifications:

High school diploma or equivalent certification required
Experience in retail operations or call center preferred
Intermediate Microsoft Office skills
Bi-lingual in Spanish preferred
Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
Ability to handle difficult issues and complaints while exemplifying guest service
Problem solving skills
Written and verbal communication skills
Strong guest service skills and the ability to exhibit empathy
Ability to adapt to change and willingness to take on new tasks
Strong interpersonal skills
Champion change
Demonstrate a passion for delivering a positive customer experience
Demonstrate professionalism and expertise in an ever-changing environment

Additional Information:

Medical, Dental, and Vision insurance
Adoption Assistance
Flexible Spending Account
Extensive Training Program

Service Sales Representative
3 days ago

Konecranes Knoxville Full time

Job Title · About the Role · Konecranes is seeking a Service Sales Representative to join our team. As a Service Sales Representative, your primary duties will be to sell products and services to our existing customer base, improving safety and productivity. You will be responsib ...
Customer Service Representative
1 day ago

RemX Knoxville Full time

Job Summary · We are seeking a Customer Service Representative to join our team in Knoxville, TN. As a key member of our organization, you will be responsible for providing exceptional customer service and support to clients. · Key Responsibilities · Respond to inbound calls and ...
customer service representative
14 hours ago

Family Dollar Knoxville

Job Title: Customer Service Representative · About the Role: · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. · Key Responsibilities: · Provide exceptional service to customers, ensuring th ...
Service Sales Representative
2 hours ago

Cintas Knoxville, TN

Job Description: Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. This includes developing and maintaining relationships with customers, replacing used and/or outdated products, ser ...
Customer Service Representative
10 hours ago

The Siegel Group Knoxville

Customer Service Representative · This role is a crucial first point of contact for current, new or prospective residents. · About the Role · This is a roving position, requiring the successful candidate to work at various locations throughout Las Vegas. · Key Responsibilities · ...
Customer Service Representative
1 day ago

Caliber Collision Centers Knoxville

Service Center · K Kingston Pike · JOB SUMMARY · We are seeking a Customer Service Representative to perform various duties, including greeting and providing exceptional customer service to internal and external customers. This role involves monitoring work volume, recommending l ...
Customer Service Representative
3 days ago

Edfinancial Services LLC Knoxville Full time

Job Title: · Customer Service Representative · Job Summary: · This role involves interacting with customers via phone and other channels to promote our products and services. The representative will address customer inquiries, provide accurate information, and resolve issues prom ...
Customer Service Representative
14 hours ago

StaffMyAgency LLC Knoxville

Position Overview · We are seeking a qualified professional to join our team as a Customer Service Representative. Insurance experience is not required, as we will provide training for the right candidate with the right skill set. · We are looking for an energetic and motivated i ...
Customer Service Representative
14 hours ago

PrideStaff Knoxville

Job Description · We are seeking a highly organized and proactive Call Center Representative to join our team. The ideal candidate will have a strong background in customer service and sales, with the ability to adapt quickly to a fast-paced environment. · Key Responsibilities: · ...
Service Sales Representative
6 hours ago

Konecranes Knoxville, TN

Company Description · At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome differen ...
Patient Service Representative
5 days ago

SOUTHEASTERN RETINA ASSOCIATES PC Knoxville Full time

Job Title: · Patient Service Representative · Overview: · The Patient Service Representative plays a vital role in ensuring the smooth operation of our clinic. They are responsible for checking-in/checking out patients, making appointments, setting up and maintaining patient char ...
Client Service Representative
1 day ago

GoHero Home Services Knoxville Part time

Job Description · We are seeking a highly motivated Client Service Representative to join our team. As a key member of our organization, you will be the first point of contact for our clients, providing exceptional customer service and support. · Hero Services is a rapidly growin ...
Customer Service Representative
6 days ago

Ryan Nichols - State Farm Agent Knoxville

Job Title: Customer Service Representative · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an Agent Team Member, you will play a crucial role in delivering exceptional service to our customers and helpi ...
Customer Service Representative
14 hours ago

NHC Knoxville

Customer Service Representative - PRN · This role facilitates patient or client requests for hospice services within and outside the agency, ensuring excellent communication and care. · Key Responsibilities: · Prepare reports and communicate regularly with immediate supervisors a ...
Customer Service Representative
1 day ago

U-Haul Knoxville

Job Description · Summary · U-Haul is seeking a friendly and motivated Customer Service Representative to join their team. As a key member of the support staff, this role involves interacting with customers, providing exceptional service, and ensuring they receive all the help th ...
Account Servicing Representative
2 hours ago

ClearBalance HealthCare Knoxville, TN

Account Servicing Representative Role Overview · As an Account Servicing Representative (ASR), you will be responsible for processing client funding requests with accuracy and speed. You will adhere to company guidelines to resolve account exceptions within a reasonable timeframe ...
Customer Service Representative
10 hours ago

Aucera Knoxville

Job Description · You're looking for a career that goes beyond just a job? At Aucera, we believe work should be something you enjoy in a supportive environment focused on your success. · We look for individuals with maturity, diversity, and experience. Our Agents come to us with ...
Customer Service Representative
2 weeks ago

Matt Cunningham - State Farm Agency Knoxville Full time

Job Title: · Customer Service Representative - State Farm Agent Team Member · Job Summary: · A motivated and people-oriented professional is sought to join a winning team as a Customer Service Representative for a State Farm independent contractor agent. Insurance experience is n ...
Customer Service Representative
14 hours ago

America Plastics LLC Knoxville

Job Title · A Manufacturing Customer Service Representative ensures customer satisfaction, product quality, and effective communication between customers, sales, and production teams. · Key Responsibilities: · Received orders from customers, create quotes, review for detail and a ...
Customer Service Representative
3 days ago

America Plastics LLC Knoxville Full time

Job Title: · A Manufacturing Customer Service Representative is responsible for ensuring customer satisfaction, managing product quality and timelines, and maintaining effective communication between customers, sales, and production teams. · Key Responsibilities: · Receiving orde ...
Customer Service Representative
1 day ago

Edfinancial Services Knoxville

Job Description · Summary · This position involves handling inbound and outbound calls to customers, utilizing provided scripts to promote our products and services. The role requires addressing customer inquiries, providing accurate information, and resolving issues promptly and ...