ITSM Business Analyst - Washington DC, United States - Sev1Tech LLC

Description

Sev1Tech is seeking an IT Service Management ( ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a program supporting the Department of Homeland Security (DHS)'s network and security operations.

The ITSM Business Analyst (Senior) will work as part of a Program Management Office (PMO), but closely collaborate with team members across the program.

Play a leading role in the stand-up and development of a NOSC PMO
Guide and lead the review of current program operations and identification of improvement opportunities
Ensure alignment of services and processes to ITIL v4 and the NIST Cyber Security Framework
Oversee development of doctrine and documentation, including but not limited to an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and Continuous Service Plan (CSP) Implementation Plan
Guide the collection and analysis of requirements for an ITSM system to track service delivery performance
Establish a Continuous Service Improvement Program (CSIP)
Oversee development of Standard Operating Procedures (SOP)s that integrate cybersecurity and network management procedures.
Establish performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure
Lead requirements analysis and design for a comprehensive Knowledge Management repository
Oversee development of an SOP for responding to customer and contractor data calls
Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; Four (4 plus) experience on an IT infrastructure operations and engineering contract
Experience assessing business and technical operations processes and procedures
Experience identifying areas for improvements and supporting their implementation
Application of ITSM and ITIL frameworks and best practices
ServiceNow
Ability to lead and facilitate meetings with government and contractor stakeholders
Understanding of networking and cyber security operations
Experience spearheading and performing requirements analysis
Ability to work effectively with customers as well as contractor operations and engineering staff
Proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
Ability to communicate clearly and effectively with customers including senior management
PMO experience
ServiceNow Certification
Previous Network Operations Center (NOC) or IT Operations experience
Secret or Top Secret Security Clearance
Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Enable better government. Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.

Please apply directly through the website at:
#joinSev1tech

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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