Production Support Manager - Las Vegas, United States - TribolaTech Inc

TribolaTech Inc Las Vegas, United States

3 weeks ago

Description

Oversee 24x7 production support teams for fBank and affiliates, user technical support, and production job schedules
Assist in the management of policy development and technology planning
Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
Ensure smooth operations of all IT systems and data security
Understand and track applicable regulatory and reporting requirements
Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
Assist in preparing the IT organizations disaster recovery and business continuity plans, policies, and procedures
Work with senior management to enhance monitoring of critical applications and develop operational run books
Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
Establish a stable performance environment by monitoring and analyzing problems
Ensure problems are identified and solved as rapidly and efficiently as possible
Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
Perform any other duties as required or assigned

Requirements:

Bachelors degree or equivalent in Information Technology, or related field
7+ years' experience working in an IT Operations production support role in an enterprise environment
2+ years' leadership experience
Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
Familiarity working with enterprise project planning and resourcing
Internal and external customer-facing production support experience
Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
Knowledgeable with a variety of infrastructure technologies: Windows, VMware
Active Directory
Ability to support 24x7 operations
Detail-oriented, with superior verbal and written communication skills
Strong critical thinker with problem solving aptitude
Excellent organizational skills with the ability to juggle multiple tasks at once
Proactive mindset

Preferred:

ITIL or ServiceNow experience

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