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- Customer Service Administrator role at a company seeking candidates with a strong background in Excel and excellent communication skills.
- Responsibilities include managing customer accounts, navigating complex databases and providing efficient service to clients.
- Tasks involve reviewing and administering customer accounts, maintaining positive customer relationships, and preparing correspondence to address customer requests.
- The role requires prompt responses to quotation requests, collaboration with internal departments to resolve customer issues, and coordination with production teams to facilitate repair processes.
- Monitoring delivery status, coordinating with Accounts Receivable for invoice processing, and resolving customer complaints are also part of the job.
- The role involves maintaining sales order data accuracy, reviewing warranty claims, and identifying cost-saving opportunities.
- The candidate will also develop knowledge of procurement practices, FAA regulations, product specifications, and manufacturing processes.
- The job requires completion of college-level courses, certificates or job training in contracts or business administration and at least four years of experience in administrative, marketing/customer service or product support roles.
- Applicants must be proficient in Excel, have a good understanding of customer service administration policies, FAA regulations, and procurement practices, and have excellent communication skills.
- Candidates should be able to work independently, have problem-solving skills, and be proficient in standard business software applications and database systems. They should also be able to collaborate effectively in a team environment.
customer service coordinator - Devens, United States - Qodoro Global LLC
