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    • Server - New Lenox - Cooper's Hawk Winery & Restaurant

    Cooper's Hawk Winery & Restaurant
    Cooper's Hawk Winery & Restaurant New Lenox

    2 weeks ago

    Default job background
    Description

    The Cooper's Hawk Server plays a pivotal role in delivering an exceptional Guest experience through efficient, friendly team-based service. This involves educating guests on our menu items, wines, and Wine Club to foster a positive and memorable experience.

    Key Responsibilities

    • Greet all guests with hospitality, engage with questions about food, wine, and facilities in a friendly, helpful manner.
    • Maintain full knowledge of Cooper's Hawk food, drink, wine menus, and steps of service.
    • Educate guests on the Cooper's Hawk Wine Club and its offerings, inviting them to participate in the Club to expand our membership base.
    • Actively communicate with Bartenders, Hosts, and Food Runners to ensure a memorable Guest experience.
    • Pick up and deliver food orders to the table in a timely manner.
    • Serve alcoholic beverages according to company standards and legal guidelines.
    • Maintain awareness and basic knowledge of Tasting Room functions, retail products, tastings, their cost, and featured wines.
    • Maintain a safe, sanitary, organized, and stocked work area.
    • Handle cash and utilize the MICROS system according to company standards.

    Requirements

    • Represent Cooper's Hawk Values.
    • Be at least 21 years of age.
    • A minimum of 6 months of server experience required.
    • Experience in a full-service, upscale casual restaurant or equivalent service environment preferred.
    • Must be comfortable actively educating guests on the Wine Club membership program and inviting them to join.
    • A hospitality-focused individual with a passion for guest service, food, and wine.
    • An individual who thrives in a team-based environment.
    • Experience using Micros or similar POS systems.
    • Ability to read, write, and understand English.
    • Ability to multi-task and work calmly under pressure in a fast-paced environment.
    • Ability to work flexible shifts and schedules, including weekends and some holidays.
    • Ability to stand and walk up to 10 hours per shift.
    • Ability to lift and carry up to 40 pounds.
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