- Oversee daily IT operations for San Diego and North Carolina sites including user support, incident management, and service delivery
- Maintain on-premises data center, NGS infrastructure, bioinformatics systems, servers, storage, and network equipment
- Support laboratory equipment connectivity, scientific software, and instrument data management
- Implement data backup, recovery, encryption, and access controls; maintain retention policies
- Conduct security assessments, maintain audit readiness, and respond to incidents
- Build and manage US IT team; provide mentorship and performance management
- Manage vendor relationships, contracts, and IT operations budget
- Bachelor's degree in Computer Science, Information Technology, or a related field required
- 7+ years of progressive experience in IT operations management
- 3+ years of hands-on experience managing cloud environments (AWS and/or Azure)
- 1+ year of people leadership experience, including team development and oversight
- Experience operating within regulated industries and U.S. government compliance frameworks (e.g., EO 14117, FedRAMP, or similar)
- 10-20% travel between sites; on-call availability (24/7)
- Strong communication skills; ability to explain technical concepts to non-technical stakeholders
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IT Operations Manager - Kannapolis - Crown Bioscience
Description
Job Summary:
Lead and build a U.S.-based IT organization supporting the San Diego and North Carolina sites, ensuring robust data security, privacy compliance, and regulatory alignment.
Establish and maintain clear operational and administrative separation between U.S./EU and China IT environments to safeguard data integrity and compliance.
Responsibilities:
IT Operations & Infrastructure
Manage cloud infrastructure:
AWS (EC2, S3, RDS, Lambda, IAM) and Azure (VMs, Storage, AD, Monitor)
Ensure EO14117 compliance:
IAM policies, privileged access management, China/US separation, network segmentation
Minimum Requirements:
Cloud:
AWS (EC2, S3, RDS, Lambda, IAM), Azure (VMs, Storage, AD)
Systems:
Windows Server, Linux (RHEL/Ubuntu), VMware/Hyper-V
Network & Security:
Firewalls, VPN, IAM, Active Directory, MFA, SIEM
Scripting:
PowerShell, Python, Bash
Tools:
ITSM (ServiceNow/JIRA), monitoring (CloudWatch/Azure Monitor)
Specialized:
NGS infrastructure, LIMS, bioinformatics, compliance (HIPAA, SOC2, ISO27001) Other Requirements
Work Authorization Requirement:
This position requires U.S. Citizenship or U.S. Permanent Residency (Green Card) due to compliance with Executive Order 14117 and applicable U.S. government data security regulations.
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Operations Manager
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