IT Operations Manager - Kannapolis - Crown Bioscience

    Crown Bioscience
    Crown Bioscience Kannapolis

    1 day ago

    $85,000 - $135,000 (USD) per year *
    Description

    Job Summary:


    Lead and build a U.S.-based IT organization supporting the San Diego and North Carolina sites, ensuring robust data security, privacy compliance, and regulatory alignment.

    Oversee enterprise IT infrastructure, cloud platforms (AWS/Azure), NGS systems, laboratory technology support, data management, and cybersecurity governance.

    Establish and maintain clear operational and administrative separation between U.S./EU and China IT environments to safeguard data integrity and compliance.


    Responsibilities:
    IT Operations & Infrastructure


    • Oversee daily IT operations for San Diego and North Carolina sites including user support, incident management, and service delivery

    Manage cloud infrastructure:
    AWS (EC2, S3, RDS, Lambda, IAM) and Azure (VMs, Storage, AD, Monitor)


    • Maintain on-premises data center, NGS infrastructure, bioinformatics systems, servers, storage, and network equipment
    • Support laboratory equipment connectivity, scientific software, and instrument data management
    Data Management & Security


    • Implement data backup, recovery, encryption, and access controls; maintain retention policies

    Ensure EO14117 compliance:
    IAM policies, privileged access management, China/US separation, network segmentation


    • Conduct security assessments, maintain audit readiness, and respond to incidents
    Team & Budget Management


    • Build and manage US IT team; provide mentorship and performance management
    • Manage vendor relationships, contracts, and IT operations budget

    Minimum Requirements:

    • Bachelor's degree in Computer Science, Information Technology, or a related field required
    • 7+ years of progressive experience in IT operations management
    • 3+ years of hands-on experience managing cloud environments (AWS and/or Azure)
    • 1+ year of people leadership experience, including team development and oversight
    • Experience operating within regulated industries and U.S. government compliance frameworks (e.g., EO 14117, FedRAMP, or similar)

    Cloud:
    AWS (EC2, S3, RDS, Lambda, IAM), Azure (VMs, Storage, AD)

    Systems:
    Windows Server, Linux (RHEL/Ubuntu), VMware/Hyper-V

    Network & Security:
    Firewalls, VPN, IAM, Active Directory, MFA, SIEM

    Scripting:
    PowerShell, Python, Bash


    Tools:
    ITSM (ServiceNow/JIRA), monitoring (CloudWatch/Azure Monitor)

    Specialized:
    NGS infrastructure, LIMS, bioinformatics, compliance (HIPAA, SOC2, ISO27001) Other Requirements


    • 10-20% travel between sites; on-call availability (24/7)
    • Strong communication skills; ability to explain technical concepts to non-technical stakeholders

    Work Authorization Requirement:
    This position requires U.S. Citizenship or U.S. Permanent Residency (Green Card) due to compliance with Executive Order 14117 and applicable U.S. government data security regulations.
    * This salary range is an estimation made by beBee
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