Technical Support Supervisor, Tier II - Pittsburgh - Schneider Downs & Co., Inc.

    Schneider Downs & Co., Inc.
    Schneider Downs & Co., Inc. Pittsburgh

    4 days ago

    Description

    Technical Support Supervisor, Tier II

    • Oversee IT Help Desk operations ensuring technical quality and leadership. Blend advanced technical skills with management responsibilities for end-user support.
    • Deliver timely and precise Help Desk support in line with the ITIL framework.

    About this role:

    • Supervise a team of Help Desk professionals.
    • Maintain a reliable audit-ready support environment.

    Skill requirements:
  • Bachelor's degree in Computer Science or related field.
  • < li>Minimum 3 years supervisor experience in corporate SLA-driven environment with an ITIL-aligned framework.< / li >< / ul >


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    Only for registered members

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