- Serve as the primary point of contact for customer inquiries via phone and email.
- Provide accurate information regarding products, pricing, lead times, freight, and policies.
- Resolve order discrepancies, shipping issues, and service concerns in a timely and professional manner.
- Process returns, credits, and warranty requests as needed.
- Escalate complex issues to the appropriate departments while maintaining ownership through resolution.
- Enter and verify sales orders for pricing, configurations, freight terms, and completeness.
- Confirm product availability, lead times, and shipping details.
- Coordinate with Sales, Accounting, and Operations to ensure accurate and timely fulfillment.
- Monitor open orders and proactively communicate status updates to customers.
- Maintain customer account records in CRM/ERP systems.
- Generate invoices and assist with billing reconciliation.
- Support reporting related to order activity, backorders, and sales metrics.
- Track and manage customer issues from initiation through final resolution.
- Coordinate internally to resolve product, freight, or documentation discrepancies.
- Maintain detailed and organized records of all customer communications.
- Ensure compliance with company policies and documentation standards.
- Identify recurring issues and support continuous process improvement efforts.
- Minimum of 2+ years of customer service, order management, or related experience (manufacturing or material handling environment preferred).
- Strong communication, organizational, analytical, and problem-solving skills.
- Proficiency with MS Office, CRM/ERP systems and high attention to detail with accurate data entry.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated with strong follow-through and accountability.
- Team-oriented with the ability to work independently.
- High school diploma or equivalent required.
- Bilingual Spanish is a +
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Customer Service Operations Specialist - Ontario - Partners Professional
Description
Customer Operations Specialist (Bilingual Spanish)
Location: Ontario, CA 91761
Schedule: Monday – Friday | 6:00 AM – 2:30 PM
Employment Type: Direct Hire | Full-Time | 100% Onsite
Compensation: Up to $27.00/hr. D.O.E.
Position Summary
The Customer Operations Specialist manages the full customer order lifecycle while delivering responsive, professional service. This role ensures order accuracy, timely processing, proactive communication, and cross-functional coordination to support a high-quality customer experience.
Key Responsibilities
Customer Service & Account Support
Order Management & Sales Support
Issue Resolution & Case Coordination
Qualifications
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Customer Operations Specialist
Only for registered members Ontario
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Junior Operations Specialist
Only for registered members Ontario
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Junior Operations Specialist
Only for registered members Ontario
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Junior Operations Specialist
Only for registered members Ontario, CA
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Customer Operations Specialist
Only for registered members Ontario, CA
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Accounting Operations Specialist
Only for registered members Ontario
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Junior Operations Specialist
Only for registered members Ontario, CA
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Operational Specialist
Only for registered members Chino
-
Operational Specialist
Only for registered members Chino, CA
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Senior Specialist, Center Operations
Only for registered members Ontario
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Senior Specialist, Center Operations
Only for registered members Ontario, CA
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Customer Operations Specialist
Only for registered members Ontario, CA
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Operation Support Specialist
Only for registered members Chino
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Operations Specialist
Only for registered members Pomona, CA
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Senior Specialist, Center Operations
Only for registered members Ontario, CA
-
Operation Support Specialist
Only for registered members Chino, CA
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Operations Specialist
Only for registered members Ontario, CA
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People Operations Specialist
Only for registered members Rancho Cucamonga, CA
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Financial Operations Specialist
Only for registered members Claremont, CA
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Store Operations Specialist
Only for registered members Rancho Cucamonga
