Customer Service Operations Specialist - Ontario - Partners Professional

    Partners Professional
    Partners Professional Ontario

    4 hours ago

    Description

    Customer Operations Specialist (Bilingual Spanish)

    Location: Ontario, CA 91761

    Schedule: Monday – Friday | 6:00 AM – 2:30 PM

    Employment Type: Direct Hire | Full-Time | 100% Onsite

    Compensation: Up to $27.00/hr. D.O.E.

    Position Summary

    The Customer Operations Specialist manages the full customer order lifecycle while delivering responsive, professional service. This role ensures order accuracy, timely processing, proactive communication, and cross-functional coordination to support a high-quality customer experience.

    Key Responsibilities

    Customer Service & Account Support

    • Serve as the primary point of contact for customer inquiries via phone and email.
    • Provide accurate information regarding products, pricing, lead times, freight, and policies.
    • Resolve order discrepancies, shipping issues, and service concerns in a timely and professional manner.
    • Process returns, credits, and warranty requests as needed.
    • Escalate complex issues to the appropriate departments while maintaining ownership through resolution.

    Order Management & Sales Support

    • Enter and verify sales orders for pricing, configurations, freight terms, and completeness.
    • Confirm product availability, lead times, and shipping details.
    • Coordinate with Sales, Accounting, and Operations to ensure accurate and timely fulfillment.
    • Monitor open orders and proactively communicate status updates to customers.
    • Maintain customer account records in CRM/ERP systems.
    • Generate invoices and assist with billing reconciliation.
    • Support reporting related to order activity, backorders, and sales metrics.

    Issue Resolution & Case Coordination

    • Track and manage customer issues from initiation through final resolution.
    • Coordinate internally to resolve product, freight, or documentation discrepancies.
    • Maintain detailed and organized records of all customer communications.
    • Ensure compliance with company policies and documentation standards.
    • Identify recurring issues and support continuous process improvement efforts.

    Qualifications

    • Minimum of 2+ years of customer service, order management, or related experience (manufacturing or material handling environment preferred).
    • Strong communication, organizational, analytical, and problem-solving skills.
    • Proficiency with MS Office, CRM/ERP systems and high attention to detail with accurate data entry.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Self-motivated with strong follow-through and accountability.
    • Team-oriented with the ability to work independently.
    • High school diploma or equivalent required.
    • Bilingual Spanish is a +

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