Lead Tech Supp Specialist - Pittsford
Only for registered members Pittsford, United States
1 month ago
Job summary
As a Lead Technical Support Specialist you will provide first-line technical support to our partners across phone and non-phone channelsResponsibilities
- Customer Focus - Handling inbound cases through phone email and other options via our ticketing system.
- Effective Communication – Resolve straightforward technical problems using established communication processes and escalation workflows.
- Troubleshooting skills - Resolving straightforward technical problems using established processes and escalation workflows.
Job description
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