Service Technician Technician - Independence, OH, United States - Canon Solutions America, Inc.

Description

Field Service Technician IV


Type:
Full-Time

# Field Service

If you're an operational, maintenance, and networking whiz who thrives in a dynamic 24/7 environment, we want to get to know you.

Canon Solutions America, a leader in technology, solutions, and services, is searching for a Field Service Technician IV to provide the highest level of support—in accordance with Services and Parts Standards— to our valued customers with extensive product knowledge and technical expertise of Canon-supported products.

Diagnose mechanical, software, network, and system failures, using established procedures.
Service and repair designated equipment to Canon standards and specifications.

Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.

Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.

Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.

Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested.

This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Typically requires general education and/or vocational training plus 4 to 6 years of related experience.

An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.

Direct experience working as a field technician.

The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.

The ability to travel (valid driver's license and acceptable driving record necessary).

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

About our Company - Canon Solutions America, Inc.

empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With unwavering dedication to promote professional innovation, Canon Solutions America, Inc.

helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.