Concierge - Saint George, United States - Platinum Living Services

Description

Job Description

Sterling Court Assisted Living community is looking for a congenial, professional, hard-working, and reliable individual to fill out available part time Front Desk Representative position.

This position comes with numerous growth and leadership opportunities available within our community and parent company.

*Must be able to pass Drug Screen and Background Check*

Currently looking to fill Saturday and Sunday from 8:00 AM - 4:30 PM

Job Summary:

The concierge performs those tasks needed to organize the front office; greeting people, answering
phones, giving appropriate information and assisting the other Directors with community needs. The
concierge will handle tours when needed, under guidelines previously expressed by the Marketing and
Executive Director.

Essential Duties and Responsibilities:

a) Answering incoming telephone calls, determining purpose of callers, and forwarding calls to
appropriate personnel or department (transferring, on-hold, group paging). Ensure office equipment
is properly maintained and serviced.
b) Taking and delivering messages or transferring calls to voicemail when appropriate personnel are
unavailable (screen calls to determine those not necessary and/or of a sales nature). Ensure main
voicemail is constantly updated.
c) Assist Business Office Director with clerical duties to include faxing, copying, and
organizing/maintaining personnel and residents' files. Assist other Department Heads with special
projects and/or assignments when needed.
d) Answering questions about community inquiries and provide callers with address, directions, and
other information requested.
e) Knowledge of all community amenities and move-in options for new residents: independent living,
assisted living, and the relationships provided through supportive services, such as home health,
home care, hospice, and palliative care.
f) Identify and initiate contacts with prospective residents by telephone and written communications.
Follow up with potential residents after the initial tour and notify Executive Director of possible
accommodations requested by prospective residents.
g) Maintain inside marketing responsibilities including conducting tours, meeting with prospects and
scheduling move-ins. Set appointments and luncheons with prospective residents, family members,
and advisers to promote the community.
h) Receiving, sorting and distributing mail to appropriate departments and resident mail boxes.
i) Assist Business Office Director in maintaining all accounts receivable, to include pursuit and follow-
up of unpaid balances.
j) Assist Business Office Director in updating and maintaining databases such as mailing lists, contact
lists and other resident information (for employees and residents), preparation and mailing resident
statements; assemble resident and employee administrative files, review of resident aging reports,
and confirming level of care for billing accuracy. Assist in the collection and recording of resident
expenses.
k) Have no less than 5 copies of Employment Applications on hand. Have no less than 3 copies of the
resident emergency forms for the emergency packages at all times. Have no less than 5 full copies of
Admissions agreements and Marketing Packets.
l) Accept reservations and manage the guest meals tickets ensuring they are billed correctly.
m) Record, update and make any changes to existing resident transportation appointments in the Daily
Transportation Log.
n) Maintain confidentiality of resident and community information according to state and federal
regulations.
o) Demonstrate honesty and integrity at all times in the care and use of resident and community
property.
p) Determine inventory on office supplies and submit for approval to Administration.
q) Accept other assigned duties as requested. Be able to transition into other departments when
necessary (Caregiving, Dietary, Housekeeping, etc.)
r) Work flexible times, including, nights, weekends, evenings and holidays. Attend all in-services, safety
meetings, staff meetings and/or other meetings as called upon.
s) Able to understand and to follow written and verbal directions. Able to effectively communicate with
staff members and residents through verbal and/or written means. Demonstrates ability to prioritize
tasks/responsibilities and complete duties/projects within allotted time.
t) Perform other tasks as assigned by supervisor.
u) Knowledge of emergency disaster procedures of community. Able to locate nearest exit, to
understand and respond to written or oral instruction in case of emergency. Working knowledge and
ability to comply with community policies and procedures for workplace safety. Sufficient mobility
and strength to move freely through the building, to assure resident safety at all times and to assist,
transfer or otherwise move residents of the community out of danger in case of emergency.
v) Demonstrate respect for co-workers and respond to needs of residents by complying with
community policies on attendance, punctuality and dress code. Able to arrive and begin work on
time and to report for duty as scheduled on all shifts, including evenings, nights, weekends and
holidays. Attend all in-services, safety meetings, staff meetings and/or other meetings as called upon.
Able to adjust work schedule according to the resident needs due to calendared events.
w) Adaptability and flexibility in dealing with challenging or emergency situations, and ability to remain
calm when dealing with residents and their family members, with a positive and pleasant manner
and kind tone of voice.

Knowledge, Skills and Abilities Required:

a) Age 18 or older.
b) High School Diploma or equivalent.
c) Effective written communications skills and computer skills including the ability to operate spreadsheet and
word-processing programs (MS Office or equivalent)
d) Internet skills including use of e-mails, group messaging and data collection
e) Maintain current First Aid certification.
f) Ability to read, write, speak and comprehend the English Language.

Physical Requirements of the Job:

The work of this position entails the use of standard office equipment as well as a variety of activity related
equipment. The position requires to mainly work in a busy, open area office, faced with constant interruptions and must meet with others, such us employees, vendors, residents and/or family members on a regular basis.