IT Help Desk Technician - Mesa
1 week ago

Job Summary
Provide day-to-day technical support to employees Resolve common hardware software and user access issues Support a Windows and Microsoft 365 environment Perform basic software license and access assignments following established standards Support physical workstation setups Follow documented IT procedures
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Responsibilities
- Troubleshoot issues related to: Windows 10/11 Outlook Teams OneDrive Email calendar login issues Password resets multi-factor authentication Trouble shoot vendors construction specialized applications Set up deploy Windows computers mobile devices Configure support physical workstation setups including monitors docking stations keyboards mice peripherals Support printers peripherals network connectivity Assist user onboarding offboarding tasks Perform basic user account group privilege assignments directed Assign remove software licenses role approval Microsoft Adobe Bluebeam HCSS PlanSwift File drive mappings Onedrive sync assist users SharePoint escalate licensing permission exceptions as require Track update support requests ticketing system Follow company IT policies security requirements
Job description
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