Sr. Telephone Consultant - Phoenix

Only for registered members Phoenix, United States

1 week ago

Default job background
Full time
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Job summary

Delivers high-quality telephone service to members at the first point of contact in a fast-paced, high-performing multi-skill inbound Contact Center environment.

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Responsibilities

  • Provides outstanding telephone service and effectively resolves member inquiries by handling a high volume of incoming telephone calls and processing transactions within established service guidelines.
  • Accurately processes routine and complex member account transactions over the phone...
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Qualifications,
  • An Associate's Degree or equivalent is required. Two years of equivalent experience can substitute for every one year of education.
  • ,
  • A minimum of five years of experience in a financial institution and three years of call center experience is required.

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