Billing Operations Manager - Boise
1 day ago
Job description
Role Summary
The Billing Operations Manager is responsible for optimizing the end-to-end subscription billing process, ensuring accuracy, efficiency, and alignment across the customer journey and department lines.
This role will play a critical part in managing our quote-to-cash systems (Salesforce + Netsuite), and billing operations support for front-line teams.
Additionally, the position will take ownership of sales deal desk processes:supporting sales and renewals teams, addressing day-to-day operational challenges and streamlining and optimizing subscription management. The ideal candidate is a hands-on problem-solver with a strong understanding of SaaS billing, financial operations, and cross-functional collaboration.
What you will do
Quote to Cash Process
Support Salesforce CPQ system's stability and continuous improvements to support subscription and billing processes.
Train and support sales and billing teams on CPQ best practices, configurations, and updates.
Support the integration between Salesforce CPQ and Zone Advanced Billing within NetSuite, ensuring seamless data flow through Celigo.
Identify and resolve integration issues, working closely with Operations and finance teams to maintain data accuracy and synchronization.
Own a roadmap to Drive process improvements in the integration workflow to support scalability and efficiency.
Create documentation + SOPs for system integration
Subscription & Billing Operations
Lead day-to-day billing operations, handling escalations and addressing issues raised by the front-line team via Slack
Establish and maintain billing and invoicing procedures to ensure timely, accurate, and compliant invoicing.
Develop and enforce billing policies, aligning with finance and customer success teams on any adjustments or exceptions.
Sales Deal Desk
Collaborate with sales, legal, and finance teams to streamline deal desk processes, ensuring alignment with organizational policies and guidelines.
Ownership of deal desk inquiries, approval matrix and guidance on pricing, discounts, and contract terms.
Establish reporting + visibility into monthly bookings alongside FP&A
Review and approve complex deals, help build quotes and use this to drive improvements in the flow
Accounting Tasks
Ensure that revenue is reported correctly in accordance with US GAAP
Monitor accounts receivable balances and ensure that appropriate action is taken to collect on aged balances
Oversee the application of payments to the corresponding invoice(s)
Oversee the collection of sales tax
What you will bring
Bachelor's degree in Finance, Business Administration, Accounting, Information Systems, or a related field.
5+ years of experience in billing, finance, or revenue operations, ideally in subscription-based or SaaS business models.
Proven expertise with CPQ systems (e.g., Salesforce CPQ), including audits, troubleshooting, and enhancements.
Hands-on experience with Salesforce and NetSuite; bonus for integration work using Celigo or similar tools.
CPA or significant accounting experience is a strong advantage.
Proficiency in billing/invoicing procedures and enforcing policies for accuracy and compliance.
Experience with project management tools (e.g., ClickUp) and communication platforms like Slack.
Skilled at creating and analyzing billing metrics, identifying trends, and improving processes.
Data-driven with the ability to manipulate and troubleshoot large datasets.
Strong problem-solving, organizational, and multitasking skills in fast-paced environments.
Excellent communication and collaboration skills for cross-functional teamwork.
Detail-oriented with a focus on maintaining accurate documentation and scalable systems.
Pay & Benefits
The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills.
At Meal Ticket, cash salary is but one component of our Total Rewards package.
We're proud of our package inclusive of:
base salary, stock awards (role dependent), healthcare coverage, and more. Paid performance incentives are also included for those in eligible roles. Details about the Compensation & Total Rewards for this role will be provided during the recruitment process.
How We Feel About Diversity, Equity, Inclusion And Belonging
Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.
We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket.
Please inform our HR Team ) if you need any assistance completing any forms or to otherwise participate in our application or interview process.Similar jobs
We are seeking an Operations Manager who can lead our onsite operations teams and provide clear direction, daily oversight, and ongoing support. · ...
3 days ago
Serve as the primary point of contact for clients, coordinating all account activity and operational support. Build and maintain strong relationships across the organization to support long-term partnership and growth with clients. · ...
3 days ago
The Operations Manager will provide leadership and implementation of core values and our overall mission of protecting our customers' people, business, and time. This position will be responsible for the management and ongoing development of employees at the facility. · The Opera ...
1 month ago
· WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you ...
2 days ago
· Company Description · AWP Safety is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telec ...
2 days ago
Provides direct supervision to a team of CE's supporting Micron Technology's R&D facility in Boise, Idaho. · ...
6 days ago
We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. · Experience leading teams in challenging environments. · Demonstrate exceptional communication skills. · ...
1 month ago
We are looking for an Operations Manager to join our team. · Serve as the primary point of contact for clients, · coordinating all account activity and operational support. · This position is eligible for WGNSTAR's full benefits package, · including Medical, Dental, Vision, · and ...
4 days ago
Boise Running is a community-driven race management organization delivering high-quality, inclusive race experiences throughout the Treasure Valley. Founded in 2022, Boise Running has contributed over $45,000 to local organizations including Ridge to Rivers, Borah JROTC, Boys & G ...
3 weeks ago
Role Summary · The Billing Operations Manager is responsible for optimizing the end-to-end subscription billing process, ensuring accuracy, efficiency, and alignment across the customer journey and department lines. This role will play a critical part in managing our quote-to-cas ...
1 day ago
We're looking for a hungry, proactive team-oriented leader who takes ownership communicates clearly and gets things done without being asked twice. · Oversee daily production and installs · Build manage and adjust schedules with the back office · Anticipate delays bottlenecks a ...
1 month ago
+Job summaryThis position is responsible for the day to day operational functions and inventory management of the branch.+ · +Must be proficient in Word, Outlook, and ExcelSAP experience a plusMust be able to obtain complete knowledge of all Florida Tile products+ ...
1 month ago
Join Saint Alphonsus Health System as our Pharmacy Operations Manager at the Saint Alphonsus Regional Medical Center. · ...
3 weeks ago
Job Summary · The Operations & Marketing Manager is responsible for the execution and promotion of Boise Running's race portfolio. This role owns event operations while also owning the execution of marketing efforts that drive participation and engagement. · ...
2 weeks ago
+Job summary · The Operations & Marketing Manager is a core leadership role responsible for the execution and promotion of Boise Running's race portfolio (approximately 10 events per year). This role owns event operations while also owning the execution of marketing efforts that ...
3 weeks ago
This position is responsible for managing and improving all internal business operations, · This position requires a highly detail-oriented individual with strong organizational and problem-solving skills. · ...
1 month ago
Role Summary · The Billing Operations Manager is responsible for optimizing the end-to-end subscription billing process, ensuring accuracy, efficiency, and alignment across the customer journey and department lines. This role will play a critical part in managing our quote-to-ca ...
1 day ago
The Operations Manager is a self-starter who has been in the industry and has already developed a professional approach to irrigation. They will be wearing a lot of hats, from helping clients to building their team. Career advancement opportunities and good work environment are o ...
1 week ago
This position is responsible for managing and improving all internal business operations. · Supervises development and implementation of business forms, documents and web forms. · Directs the reporting functions of the unit. · ...
1 month ago
This position is responsible for managing and improving all internal business operations, oversee employee activity and ensure a department is on track to meet its financial goals. · Supervises development and implementation of business forms documents web forms Develops modifie ...
1 month ago