Operations Support Specialist - Hartford, United States - The Hartford

Description

Operations Support Specialist, Claims

• CH10KNWe're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization.

We are looking for individuals with consistent high level of performance and achievement over career span as well as demonstrated efforts and achievement toward self-development.

This position requires a dynamic individual to supplement a high performing team with excellent customer service acumen.
This is an in office position in our Hartford, CT location.
Work HoursMonday

• Friday 8:30 AM 5:00 PM.

May require occasional overtimeWHAT ARE THE RESPONSIBILITIES OF THE POSITION?Assisting multiple lines of business with operations dutiesAnalysis & resolution of both routine and complicated work requestsFinancial transaction processing and regulatory complianceMeeting & exceeding hard deadlinesBusiness and IT project workContinuous process improvementNew claim triage and assignment processMay be required to assist with customer callsQualifications:

The ideal candidate will also have the following qualifications:Must be consistently successful in their current positionSelf-motivatedExcellent analytical aptitudeExceptional customer service skillsStrong written and verbal communication skillsProven organizational abilities for a fluctuating and multi tasked environmentDemonstrated ability to collaborate and work effectively with othersWork independently when requiredProficient in Microsoft Office applicationsAbility to learn complex software applicationsAble to lift boxes up to 20lbs (on occasion)High School GraduateCore Talent, Data, and Customer Focus DNA Badges strongly preferred for current Claims staff.

WHAT ELSE CAN YOU TELL ME?Job performed fully on site for the first 90 days with opportunity for occasional remote work up to 3 days per week after training period.

How We Focus on Your Wellbeing:
Medical, Dental, Vision, Life and Disability Insurance.

Effective day 1.19 days paid time off in your first full year and Paid HolidaysTuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)Student Loan Paydown Program - eligible to participate after 6 months of service.

The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan fasterPaid volunteer opportunitiesEqual Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeCompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market.

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is:
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeAbout Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits#J-18808-Ljbffr