- Provide pump start up and re-commissioning service to end users and sales channel partners.
- Provide system diagnostics, analysis and recommendations as required by customers. Perform field diagnostic service such as laser alignment and vibration analysis.
- Develop innovative ideas for the growth of parts and service business through service related activities.
- Provide in-depth support to sales for the key accounts program including the development of site survey formats, economic justifications for new equipment, etc.
- Provide technical sales support as required from time to time to key account customers.
- Understanding of all Peerless product lines and the ability to perform repair, start up, installation and removal of all product lines.
- Provide training to end users as required by contractual agreements.
- Play a key role in the development, creation and production of Service training programs.
- Provide a source of general technical and business advice and guidance, specific and general to Management team that is specific to field service.
- Provide knowledge and expert advice to Service department and co-workers.
- Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours).
- Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in shop or in a field service
- Associate's or Bachelor's degree in engineering, engineering technology, or business with equivalent experience in technical sales and manufacturing or Technical education degree with at least 3-5 years relevant sales/commercial/technical experience.
- Strong interpersonal and communication skills including written with attention to detail.
- Working knowledge of Microsoft OfficeTM (Excel, Word, Access, Power Point, Projects, Outlook etc.), AutoCAD (or other drafting tools), ERP and CRM systems – in Peerless we use SAP.
- Advanced understanding of pumps, construction, hydraulics, and application of rotating equipment.
- A high sense of urgency to meet or exceed customer expectations, and achieve daily commitments
- Must be able to travel domestically 50% of time.
Field Service Engineer - Indianapolis, United States - Grundfos
Description
Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to utilize your technical expertise and support customers? Then we have an interesting position in Grundfos for you.
What is the job about?
Peerless Pump Company, a Grundfos subsidiary, is seeking a Field Service Engineer to join its team.
As the Field Service Engineer, you will provide technical support and quotations regarding the selection, price, design, and delivery impact that will meet or exceed customer expectations in alignment with departmental procedures. You will communicate and collaborate with outside business partners, internal customers, and direct suppliers while adhering to corporate policy and procedure.
This position will operate on a hybrid schedule out of our Indianapolis, IN facility. Qualified candidates must have authorization to work in the USA without support.
Why Peerless?
Peerless: having no equal; matchless, unrivalled. At Peerless, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind. Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe. For nearly a century, the Peerless brand has helped keep people safe where they live, work and play. We are Pioneers. We are united. We are Peerless Join our united team
Your main responsibilities:
Your background
We imagine that you have:
What's in it for you?
What are your goals? Here at Peerless it's our mission to enable you develop and fulfil your aspirations, both career and personal. You'll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.
In addition, your day-to-day benefits as a regular, full-time employees include:
• 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
• Competitive medical, dental, and vision plans; 401(k)-match program.
• Annual bonuses, parental support, engaging team buildings.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Do you want to learn more?
If this job sounds interesting, please send your resume and cover letter by clicking "Apply".
We look forward to hearing from you.
If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless.
Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.
We look forward to hearing from you.