Supervisor, Critical Facilities Operations - Garland, United States - NTT

NTT Garland, United States

2 weeks ago

Full time

Description

JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Under the direction of the regional Security leadership and Security Manager, the Security Site Supervisor will play a critical role in ensuring the safety, security, and compliance of the NTT Data Center physical infrastructure, equipment, and personnel. The Security Site Supervisor will work closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly at an assigned data center location. The Security Site Supervisor will provide regular daily supervision and support to a team of dedicated Security Officers, as well as Shipping and Receiving staff.

The Security Site Supervisor will monitor and maintain access control systems, alarms, and surveillance platforms. This role will take the lead in planning and coordinating extra protection and security for executive employees and or other high-risk individuals that visit a data center location. The Security Site Supervisor will assist in the development, implementation, and maintenance of NTT security procedures, as designed by NTT GDC Americas Security leadership to meet required codes, regulations, and in alignment with company policies.

Additionally, the Security Site Supervisor will review and analyze loss control, incident reports, coordinate and administer security clearances, prepare, and maintain all required security manuals in coordination with external and interdepartmental parties.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervises daily operations for a team of Security Officers; includes regular duties such as planning, scheduling, submitting timesheets, organizing, and directing execution of routine and special project work delegated by Security leadership.

Aid in identifying and attracting prime talent by participating in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.

Contribute and support the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data center, assets, and personnel.

Coach and guide Security staff by modeling professional conduct and adhering to security policies and safety regulations at the assigned work sites.

Guide team members on how to fulfill the special / unique requirements for NTT GDC Americas clients, and ensure requirements are met; includes maintaining a positive and professional demeanor, proper engagement, and establishing client relationships.

Remain alert and monitor security operations at all times during shift to ensure data center and surrounding property is secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft.

Manage compliance, security, and record integrity by shift and data center for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel.

Coordinates Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations.

Act as the first point of contact during security incidents, assist with investigations, gather evidence, and prepare incident reports. This also includes collaborating with relevant stakeholders to resolve incidents effectively.

Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.

Reviews utilization and maintenance of security equipment.

Prepares and reviews periodic security reports to clients and internal leadership.

Organizes and conducts predefined actions in emergency situations and renders first aid, in events ranging from fire, work accidents, to illness.

Executes documented procedures and policies to ensure achievement of key responsibilities.

Manages the procurement of essential equipment spares and office supplies for designated staff and shift; this includes maintaining inventory levels and resources are readily available to support the team's effective performance and daily operations.

Recommends improvements to recordkeeping software to capture accurate security officer activities.

Ensure all Security Officers on shift meet all NTT GDC Americas Grooming and Uniform Standards.

Performs other duties as assigned, and regular, predictable attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

Familiarity with security management, preferably in a data center or critical infrastructure environment.

Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures.

Recognition of leadership skills with the ability to learn to motivate and manage a team effectively.

Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities.

Good communicator, with ability to interact with stakeholders at all levels.

Functional in stressful situations, remaining calm while making critical decisions.

Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software.

Familiar with occupational hazards and safety rules.

#GlobalDataCentersCareers

EDUCATION & EXPERIENCE

High School or GED required.

2 – 4 year degree, or equivalent combination of work experience and occupational training / certifications.

Prior Law-Enforcement and/or Military Schooling, a plus

Minimum 3 years of experience in law enforcement, industrial, commercial, or governmental security and loss prevention.

Internal candidates must have held a Security Officer L2 or L3, and / or Shipping and Receiving position for a minimum of 6 months.

Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP) are preferred.

PHYSICAL REQUIREMENTS

Frequently move about inside and outside of data center / facility

Prolonged upright position for varied number of hours during shift.

Operate computer, peripherals, and other office equipment Ascend / Descend a ladder and perform duties atop a raised platform.

Regularly move objects weighing up to 50 pounds.

WORK CONDITIONS & OTHER REQUIREMENTS

Occasional travel to other data center locations

Exposure to unpleasant fumes and odors.

Exposure to hazardous work environments.

Work onsite at a Data Center environment, with varying temperatures and loud noises.

Exposure to outdoor weather conditions.

Must be able to pass a background check and drug test.

Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support, as needed to support onsite staff and business requirements.

Must carry cell phone during assigned shift and in emergency situations.

CPR/First Aid Certification required (may be obtained within 6 months of employment)

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 101,000 - $ 139,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

Data Center Maintenance, Electrical Engineering, Mechanical Engineering, Mission Critical Facilities

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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