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    Medical Office Receptionist- Nebraska Internal Medicine - Lincoln, United States - Bryan Health

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    Description

    GENERAL SUMMARY:
    Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner.

    Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians.

    Schedules patient appointments and manages provider appointment schedules.


    PRINCIPAL JOB FUNCTIONS:
    1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

    2.

    *Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.

    3. *Presents a professional image and communicates effectively in person and via telephone or email.

    4. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.

    5. *Accurately enter patient's demographics, including financial details, into the computer.

    6. *Collects applicable co-pays from patients; electronically posts payment to patient's account.


    • Balances cash drawer.
    8. *Scans/files patient information into medical record.

    9.

    *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.

    10. *Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.


    • Sorts and distributes incoming mail.
    • Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers.
    • Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items.
    • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
    • Participates in meetings, committees and department projects as assigned.
    • Performs other related projects and duties as assigned.
    (Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.


    EDUCATION AND EXPERIENCE:
    High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of one (1) year prior reception or office experience preferred.


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