Manager of Member Services - Martinez

Only for registered members Martinez, United States

1 month ago

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Job summary

The Contra Costa County Health Services Department is offering a permanent full-time Manager of Member Services position in the Contra Costa Health Plan (CCHP) located in Martinez.

The Manager of Member Services plans coordinates manages operational components member grievance appeal processes; implements new legislation regulations related member services oversees staff development managed care.

Other duties include providing day-to-day work direction management supervision member services unit staff conducting quarterly internal audits ensure complaints meet strict regulatory guidelines developing implementing activities involved member retention program submitting monthly quarterly annual reports required State Department Health Service facilitating resolution complex member inquiries complaints grievances appeals including formal investigations referrals third party.
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