Computer Network Support Specialist - Houston, United States - Leader Communications

Description

Job Description Job Description Position Summary The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers.

Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position.

Duties & ResponsibilitiesRack and Stack network equipment refresh activities as required by the SI Refresh TeamPrioritizes and focuses to complete the activities directed by TEIS Transition TeamPerforms site surveys to complete Building Evaluation SharePoint data collectionEscorts vendors (site surveys/installs/cut -over/deinstalls)

Submits ERC ticket to FMSS for required site prep (electrical, conduit, etc)Meets and Monitors site prep progress with FMSS/GSA and reports any delays and issuesSends Info-Alerts to ESD and Customers impacted during cutoverNotifies TEIS Transition Team of failed equipment or circuit problemsManages and support trouble tickets, issue identification, problem resolutionTracks and shares reports Lessons Learned with TEIS Transition TeamFollows checklist for pre-cutover, cutover and post-cutover activitiesProvides technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program ManagersHelps support the following Unified Communications (UC) service applications and equipment using the Information Technology Infrastructure (ITIL) processes:
utilize existing tools to generate the measures as defined by UC voice services for all Convergence related components, Cisco Prime Collaborations & AssuranceProficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME, UCCX, SBC, Open AM software, FTP software (TECTIA), SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER, Redsky)

Deploys network connectivity, measures, monitors and maintains connectivity for telecommunication services and devices, including but not limited to voice, video, cellular and various collaborative services for IRS users and business program managing partnersResponds to tickets as assigned via the Knowledge, Incident/Problem, Service and Asset Management (KISAM) systemProblem recognition, fault detection and resolution for major functions such as:

WAN, LAN, ETEL, LSA/LP and TFCC Call Center/IP TransportPerforms trending, base lining, and reporting for UNS network data and voice services and support overall Network performance to include telecommunications services and coordination with other IRS troubleshooting entities Coordinate with support personnel throughout the IT organization guided by the network Service Level Agreements (SLAs) with internal and external organizationsProvides network monitoring, administration, operation, maintenance, documentation, troubleshooting and other operational services to support the network infrastructureMaintains network hardware such as routers, switches, load balancers and firewalls needed to support initial project deployments and upgrades within the data centers.

Designs and manages the implementation of secure data communications connectivity between non-IRS entities (e.g., large commercial banks for money transfers, or federal, state and local governments to provide or gather information) and the IRS computing facilities/infrastructureDevelops Local and Metropolitan Area Network (LAN and MAN, respectively) diagrams and drawings according to IT and business customer requirements and specifications.

Ensures the continuity of IRS operations by providing voice and data communications, infrastructure and equipment in the event of critical outages or disastersPlans and manages the Voice Over Internet Protocol (VoIP) serviceProvides project management services for new system/functionality that require design, planning, management, coordination and regulatory supportPlans and implements upgrades, expansions and changes to the Automatic Call Distribution (ACD) system, peripheral equipment, network announcements, automatic dialing system, and software licenses used within the contact center environmentProvides day-to-day operational support, including maintenance, monitoring and training, for the telecommunications services used within the contact center environmentProvides domestic and international IP data communications connectivity to authorized IRS facilities across the US, the US territories, and at select US embassies via the State Departments networkThis job description in no way states or implies that these are the only duties to be performed by this employee.

He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisorEducation & Experience RequirementsHigh school degree or equivalentMinimum of 3-6 years' experience in Networking/Telecommunications experiencePossess or able to obtain a Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification etc.

Ability to obtain IRS clearances, LAN accounts and badgesDeploying Unified Communications EnterpriseSkill & Certification RequirementsProficient with VM (ESXi v6 environment), Informast, ISI Infortel, CISCO Emergency Responder (CER), Cisco Unified Presence Server (CUP), Softphones (Jabber), RedSky, ViewMail, WebEx (CWMS), SME, Attendance Console, OpenAM, Enterprise License Manager (ELM), Net Apps, Lightweight Directory Service (LDS), TFTP, and Secure File Transfer Protocol (SFTP)Cisco CCNA and/or CCVP (i.e.

CCNP Voice) certificationUC enterprises, Treasury/IRS network infrastructureService Level ManagementKnowledge ManagementIncident and Problem ManagementDeploying Unified Communications EnterpriseOff hour/off shift work expected (evenings, nights, weekends, holidays)Extensive Travel (25% - 100%) may be requiredOther administrative or technical assignments as directed by TEIS Transition TeamMicrosoft Office productsMust have ability to effectively communicate with management and peerAbility to troubleshoot network incidences and provide a resolution reportAbility to interact with all team members in a mentoring role, this includes assistance in troubleshooting, andMust possess excellent written and verbal communication skillsPosition requires sitting, for long periods of time.

(Sedentary Work)Most duties require extended use of a keyboard and computer monitorExtended Telephone UseMay require lifting of 20-50 lbsLCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If youd like to view a copy of the companys affirmative action plan or policy statement, please email