Customer Success Associate I - Lansing, United States - AmeriLife

Description

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Customer Success Associate I

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locations

Remote, FL

Remote, MT

Remote, MI

Remote, MA

Remote, RI

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R3083

Our Company
Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary
Job Description
Customer Success Associate I
Description
Job Specific Duties

Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle.

Implements strategies and marketing practices that deliver consistent customer satisfaction and retention.
Ensures that onboarding processes are precisely executed to set customers up for success.
Utilizes extensive product knowledge, problem-solving skills and product

demonstrations to

enhance customer engagements and achieve successful results.
Coordinates with team to access additional resources and facilitate the solutions and tools needed by customers.
Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
Analyzes data sets to ensure a smooth user experience and accurate product implementation.

Works closely with internal team and partners to advocate for solutions, product enhancements, and other actions to meet the needs of customers.

Qualifications
Minimum Job Requirements
Requires a bachelor's degree or equivalent
Entry level role requiring 0-2 years of experience
Knowledge Skills, and Abilities
Demonstrates flexibility with team contributions to ensure the success of the overall program.

About Us

About Us
Since 1971, AmeriLife has served the needs of its clients.

Today, we are a national leader in the development, marketing and distribution of annuity, life and health insurance solutions, with more than 1,000 associates across the country.

AmeriLife partners with leading carriers to support consumers' financial-wellness goals.
Our Mission
AmeriLife offers insurance and retirement solutions to provide peace of mind and help people live longer, healthier lives.
Our Values
AmeriLife practices five core values at all levels of the organization:
Honesty – We deal truthfully with all of our clients
Integrity – We always do what is right for our clients
Accountability – We put our clients' needs first by taking take ownership of our actions
Excellence – We do more than our jobs by going the extra mile for our clients

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