Customer Service Bilingual - Orlando, United States - DivIHN Integration

Description

*Title:* *Customer Service Bilingual

• Location: Orlando, FL

Duration: 1 Year

Start Time (AM/PM) : 7:50 AM EST

End Time (AM/PM) : 4:20 PM EST

Monday-Friday Onsite Role

*A detailed description of the position will be shared once we get your application

*Customer Service Bilingual

• Description:
• This position is Nonexempt and hours over 40 will be paid at Time and a Half.
• 0-3 years experience required.
• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Previous experience may be required.
• Will handle inbound and outbound calls in a call center, this will be within the Professional Services Division of Acelis Connected Health.
• You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
• 2+ years of experience in a Customer Service environment.
• Working within a Call Center environment and working off a que Would prefer experience in healthcare, a medical environment, but not required.
• High attention to detail and good attendance must be a top priority.
• Proficient with MS Office suite (Word, Excel, Outlook) Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
• The role includes providing testing support, product overview and basic technology instructions.
• Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring
• Must have excellent phone etiquette.
• Collects, receives and records INR and other results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contact the physician for INR results based on the clinics reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements

* *Required:

• High School Diploma/GED

* *Language: *The manager has requested that candidates should be bilingual English/Spanish-This is the need


Job Type:
Contract


Pay:
$ $22.00 per hour


Benefits:

• Dental insurance
• Health insurance
• Referral program

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have 2+ years of experience in a Customer Service environment
• Do you have experience working within a Call Center environment and working off a que Would prefer experience in healthcare, a medical environment, but not required.
• Do you have high attention to detail and good attendance as this must be a top priority
• Are you proficient with MS Office suite (Word, Excel, Outlook) Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization?

Work Location:
In person