Eligibility Program Asst - Phoenix, United States - Department Of Veterans Affairs

Description

Summary

The Phoenix VA Health Care System is currently recruiting for a Health Benefits Assistant position at the new 32nd Street Outpatient Clinic in Phoenix, AZ. The incumbent(s) is responsible for a wide range of assignments and provides a high level of administrative and data support to HB&P, HAS, and the PVAHCS; to include the Community Based Outpatient Clinics (CBOCs).

Duties

Duties include but are not limited to:

• Serve as advisors and experts to the HAS Section Chiefs and support the management information components of all health eligibility related programs.
• Entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety.
• Review, verify, and analyze data submitted for consistency with financial and program objectives, and adherence to VA directives.
• Assist the Public Affairs Office as well as other Services at Phoenix VAMC with community activities such as Health Fairs, Homeless Veterans Stand Downs, Post Deployment Health Re-assessment (PDHRA) and Tribal Community Outreach programs.
• Interview patients applying for medical benefits.
• Verify eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ), Veterans Information Solution (VIS), Enrollment System Redesign (ESR) and other means such as communications with VA Regional Office, VA Records Processing Centers and HEC Health Eligibility Center.
• Review various financial documents to include tax forms, bank records, and SSI/SSDI forms.
• Advise the veterans of their entitlement to various medical benefits and discusses co-payment requirements of veterans in discretionary categories. Extreme tact, diplomacy and privacy are required to explain complicated laws in this area.
• Extensive knowledge of the Medical Center and policies is required to respond to inquiries from veterans, Medical Center staff and other agencies regarding applying for care, eligibility, and Beneficiary Travel, etc.
• Ensure proper identification is utilized when processing the Veterans card according to national guidance.
• Monitor enrolled patient data base information on a regular basis (at a minimum, annually) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.
• Provide exceptional customer service by exceeding the customer's expectations.