Deliver excellent customer service to policyholders, agents, and internal partners.
Handle inbound/outbound calls, emails, and chats.
Provide accurate information, resolve inquiries, and de‑escalate issues.
Document interactions clearly and follow company and state guidelines.
Assist customers with online tools and system navigation.
Meet performance, quality, and productivity standards.
Bilingual fluency in English & Spanish (required).
High School diploma or GED.
1+ year experience in a call center or office environment.
Strong communication, multitasking, and computer skills (Outlook, Word, Excel).
Ability to work in a fast‑paced, structured call center environment.
Experience with call center software (Five9, CRM systems).
Insurance or workers' compensation knowledge.
Associate's degree.
This position is 100% in‑office at our Henderson, NV call center.
Must be available and present for all training days starting 02/02/2026.
Sedentary role with minimal travel; occasional voluntary overtime. xhmxlyz
$20.50/hour
$21.50/hour for bilingual Spanish speakers
Comprehensive benefits package, including 401(k) with match
EMPLOYERSEMPLOYERS is a growing workers' compensation insurance carrier known for exceptional service and a strong employee‑focused culture. Our values—Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment—guide everything we do.
Compensation details: Hourly Wage
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Customer Service Specialist I - Las Vegas - EIG Services, Inc

1 day ago
Description
Customer Service Specialist I (Bilingual Spanish Required) - In Office Call Center
Location: Henderson, NV (100% In‑Office Call Center)
Are you the right candidate for this opportunity Make sure to read the full description below.
Start Date: March 16, 2026
EMPLOYERS, a national workers' compensation insurance carrier, is seeking a Bilingual English/Spanish Customer Service Specialist I to join our Henderson, NV call center. This role is fully onsite and supports customers by phone, email, and chat.
What You'll Do
What You Need
Preferred (Not Required):
Work Environment
Compensation & Benefits
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Services Specialist
Only for registered members Las Vegas
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Customer Service Specialist
Only for registered members Las Vegas, NV
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Specialist - Customer Service
Only for registered members Las Vegas
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Service Desk Specialist
Only for registered members Las Vegas, NV
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Resident Service Specialist
Only for registered members Las Vegas
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IT Service Desk Specialist
Only for registered members Las Vegas, NV
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IT Service Desk Specialist
Only for registered members Las Vegas, NV
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Regional Service Specialist
Only for registered members Las Vegas, NV
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Employment Services Specialist
Only for registered members Las Vegas, NV
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Employment Services Specialist
Only for registered members Las Vegas, NV
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Guest Services Specialist
Only for registered members Las Vegas, NV
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Exhibitor Services Specialist
Only for registered members Las Vegas
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Resident Service Specialist
Only for registered members Las Vegas, Nevada, , United States
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Exhibitor Services Specialist
Only for registered members Las Vegas, NV
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Employment Services Specialist
Only for registered members Las Vegas, NV
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Patient Service Specialist
Only for registered members Las Vegas
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Patient Service Specialist
Only for registered members Las Vegas
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Policy Service Specialist
Only for registered members Las Vegas, NV
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Exhibitor Services Specialist
Full time Only for registered members Las Vegas
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Service Specialist II
Only for registered members Las Vegas, NV
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Patient Service Specialist
Only for registered members Las Vegas