Lead Store Clerk, Thrift Store #6 - Chico, United States - Salvationarmytucson

Description

** Lead Store Clerk, Thrift Store #6 (Full Time/Benefits Chico, CA)**

**Job Category****:** Thrift Stores - all positions **Requisition Number****:** LEADS005307 Showing 1 location **Job Details**

**Description**

POSITION: Thrift Store LEAD CLERK (DN4T4102)

DEPARTMENT: Chico ARP Regional Program LOCATION: Chico, CA

SUPERVISOR: Store Manager; Director of Retail/Regional Director

STATUS: Non-Exempt Full-time

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian

Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its

mission is to preach the gospel of Jesus Christ and to meet human needs in His name without

discrimination.

**A. BASIC PURPOSE**

The purpose of this position is to assist the Store Manager in the daily operations of a thrift

store retail outlet, customer service, cash handling, stocking.

Primary responsibility is to create and maintain a friendly, inviting, clean and professional

atmosphere that encourages customers to want to frequently return The Salvation Army to make

purchases. The Lead Clerk is expected to be proficient in customer service, personnel,

merchandising, and administrative duties to be an exceptionally responsible person. The

ultimate test of a lead clerks success is sales that are steadily increasing.

**B. ESSENTIAL DUTIES AND RESPONSIBILITIES**

1. Cash Register/POS system

2. Cash handling opening and closing procedures

3. Great customer service (friendly, polite, and helpful attitude)

4. Keep clothing racks stocked, neat, and orderly.

5. Stock household and other miscellaneous items

6. Stock shoes, purses, belts, hats, books.

7. Keep aisles clean, clear, and picked-up

8. Keep shelves clean, orderly and stocked.

9. Participate in general store housekeeping (i.e. vacuuming, sweeping, and

general cleaning)

10. Remove merchandise according to policy

11. Process merchandise/donations upon request

12. Help accept donations upon request.

13. Other assigned duties

**I. CUSTOMER SERVICE**

1. Ensure that every customer is properly greeted and acknowledged

2. Ensure that every customer is given assistance locating items

3. Ensure that customers are directed regarding any items they may have for donation

4. Ensure that customers are acknowledged for their patronage

5. Insure that employees are treated in a friendly and enthusiastic manner

6. Assist Store Manager in diplomatically handling customer complaints and concerns regarding

store policy and procedures; always maintain Salvation Army standards for quality and

customer relations

**II. PERSONNEL**

Responsible to assist Store Manager in:

1. Interviewing of new applicants

2. Maintaining written records of employee incidents, positive and negative

feedback and discussions pertaining to job performance or corrective actions

3. Reporting all disciplinary matters up to and including termination

4. Orientation and training of new personnel

5. Scheduling of personnel work schedule

6. Timecard submission checking for accuracy.

7. Instruction and supervision of employees, volunteers assigned to the thrift store according

the TSA policy and procedure regarding job related duties.

8. Enforce dress code.

9. Orientate and supervise employees from community work programs and volunteers assigned to

your store.

10. Observe and report truck drivers activities in store. Make sure their time schedule is kept.

Make sure all merchandise is being handled in appropriate manner, reporting breakage or improper

loading/unloading/transporting issues.

**C. KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS**

1. Responsible to monitor and control the quality and preferences of merchandise for

the customer/demographics.

2. Responsible for the effective displaying of all store merchandise Clothing racks,

furniture, glassware, etc. Window and wall display

3. Assist to maintain a fully stocked and balanced inventory on the floor racks as well as a

reserve in the stockroom/area. Fully stocked = 1 between hangers with no empty spaces.

4. Assist to coordinate the mark-down and pulling procedures of merchandise daily according

to guidelines set by the administration and the direction of Store Manager.

5. Adjust length of mark down and pulling procedure within guidelines to meet fluctuations

in inventory volume. Ensure inventory is not pulled unties there is adequate back-up stock to keep

floor racks full.

6. Coordinate specials with processing department within guidelines set by Administration.

7. Education Requirements: GED or High School Graduate

8. Skills: Handling and counting cash with accuracy; knowledge of current clothing trends and

styles; merchandising skills, strong customer service skills;

9. It is expected of every employee to be familiar with The Salvation Army Western

Territory Handbook for Employees. Questions regarding any portions not understood should be

directed to your direct supervisor.

**D. PHYSICAL REQUIREMEN**

1. Must be able to lift to 25 lbs. occasionally up to 35lbs with help. 90% of the time spent

working will be standing, lifting, bending, walking, and reaching.

2. To be successful in this position, the incumbent must stay busy while on the work floor.

Sections of the store will be assigned to each clerk for responsibility of stocking, cleanliness,

rag-out procedures, and busy work habits. You will be evaluated for your job performance.

Qualified individuals must be able to perform the essential duties of the position

with or without accommodation. A qualified person with a disability may request a modification

or adjustment to the job or work environment in order to meet the physical requirements of the

position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed

would not result in undue hardship.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)