-
Customer Service Center Specialist
2 weeks ago
Idaho State Job Bank Twin Falls, United StatesCustomer Service Center Specialist - Bilingual Preferred (English/Spanish) - CUSTO at First Federal Savings Bank of Twin Falls in Twin Falls, Idaho, United States Job Description Essential Duties and Responsibilities Provides excellent customer service and participates in creatin ...
-
St. Luke's Health System Twin Falls, ID , USA, United StatesAt St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. · Connect serves as a healthcare contact call center. As the primary gateway to our patients' healthcare j ...
-
Customer Service Center Specialist I
4 days ago
Bankfirstfed Twin Falls, United States** Customer Service Center Specialist I (Bilingual in Spanish Required)** · **Job Category****:** Regular Employee - 3 Step **Requisition Number****:** CUSTO001383 Showing 1 location **Job Details** · **Description** · **Essential Duties and Responsibilities** · Provide profe ...
-
St. Luke's Health System Twin Falls, ID , USA, United StatesOverview · At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. · Connect serves as a healthcare contact call center. As the primary gateway to our patients' he ...
-
Cardiac Invasive Technologist
2 weeks ago
St. Luke's Health System Twin Falls, United StatesOverview · At St. Luke's, our team of imaging professionals' pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, expe ...
-
Travel Nurse RN
1 week ago
LanceSoft Twin Falls, United StatesJob Description · LanceSoft is seeking a travel nurse RN Med Surg for a travel nursing job in Twin Falls, Idaho. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Start Date: 06/17/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Empl ...
-
Travel Nurse RN
2 days ago
LanceSoft Twin Falls, United StatesJob Description · LanceSoft is seeking a travel nurse RN Nephrology for a travel nursing job in Twin Falls, Idaho. · Job Description & RequirementsSpecialty: Nephrology · Discipline: RN · Start Date: 07/08/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Emp ...
-
Travel Nurse RN
16 hours ago
LanceSoft Twin Falls, United StatesJob Description · LanceSoft is seeking a travel nurse RN Med Surg for a travel nursing job in Twin Falls, Idaho. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Start Date: 07/01/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Empl ...
-
Travel Vascular Technologist
22 hours ago
LanceSoft Twin Falls, ID, United StatesLanceSoft is seeking a travel Vascular Technologist for a travel job in Twin Falls, Idaho. · Job Description & Requirements · Specialty: Vascular Technologist · Discipline: Allied Health Professional · Start Date: 07/01/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hou ...
-
Travel Respiratory Therapist
1 week ago
LanceSoft Twin Falls, ID, United StatesLanceSoft is seeking a travel Respiratory Therapist for a travel job in Twin Falls, Idaho. · Job Description & Requirements · Specialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 ho ...
-
Travel Respiratory Therapist
1 week ago
LanceSoft Twin Falls, ID, United StatesLanceSoft is seeking a travel Respiratory Therapist for a travel job in Twin Falls, Idaho. · Job Description & Requirements · Specialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 48 hours per week · Shift: 12 ho ...
-
Travel Nurse RN
1 week ago
LanceSoft Twin Falls, ID, United StatesLanceSoft is seeking a travel nurse RN Med Surg for a travel nursing job in Twin Falls, Idaho. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: 06/17/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: Tr ...
-
Cardiac Invasive Technologist
2 weeks ago
St. Luke's Health System Twin Falls, United States**Overview** · At St. Luke's, our team of imaging professionals' pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, ...
-
Travel Respiratory Therapist
1 week ago
LanceSoft Twin Falls, United StatesJob Description · LanceSoft is seeking a travel Respiratory Therapist for a travel job in Twin Falls, Idaho. · Job Description & RequirementsSpecialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 36 hours per week ...
-
Travel Vascular Technologist
16 hours ago
LanceSoft Twin Falls, United StatesJob Description · LanceSoft is seeking a travel Vascular Technologist for a travel job in Twin Falls, Idaho. · Job Description & RequirementsSpecialty: Vascular Technologist · Discipline: Allied Health Professional · Start Date: 07/01/2024 · Duration: 13 weeks · 40 hours per week ...
-
Travel Respiratory Therapist
1 week ago
LanceSoft Twin Falls, United StatesJob Description · LanceSoft is seeking a travel Respiratory Therapist for a travel job in Twin Falls, Idaho. · Job Description & RequirementsSpecialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 48 hours per week ...
-
Travel Vascular Technologist
1 week ago
LanceSoft Twin Falls, United StatesJob Description · LanceSoft is seeking a travel Vascular Technologist for a travel job in Twin Falls, Idaho. · Job Description & RequirementsSpecialty: Vascular Technologist · Discipline: Allied Health Professional · Start Date: 06/17/2024 · Duration: 13 weeks · 40 hours per week ...
-
Travel Nurse RN
3 days ago
LanceSoft Twin Falls, ID, United StatesLanceSoft is seeking a travel nurse RN Nephrology for a travel nursing job in Twin Falls, Idaho. · Job Description & Requirements · Specialty: Nephrology · Discipline: RN · Start Date: 07/08/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: T ...
-
Travel Vascular Technologist
1 week ago
LanceSoft Twin Falls, ID, United StatesLanceSoft is seeking a travel Vascular Technologist for a travel job in Twin Falls, Idaho. · Job Description & Requirements · Specialty: Vascular Technologist · Discipline: Allied Health Professional · Start Date: 06/17/2024 · Duration: 13 weeks · 40 hours per week · Shift: 12 ho ...
-
Physician: Medical Oncologist, Twin Falls
3 days ago
St. Luke's Health System Twin Falls, United StatesSt. Luke's Cancer Institute seeks a BC/BE Medical Oncologist to join our incredibly capable and fun staff of extensively trained providers in Twin Falls, ID. Our Twin Falls cancer center boasts a state of the art 23 chair chemo suite that overlooks a healing rose garden. We have ...
Customer Service Center Specialist I - Twin Falls, United States - Bankfirstfed
4 weeks ago
Description
** Customer Service Center Specialist I**
**Job Category****:** Regular Employee - 3 Step **Requisition Number****:** CUSTO001372 Showing 1 location **Job Details**
**Description**
**Essential Duties and Responsibilities**
Provide professional customer service to all calls and emails received by the bank.
Participate in creating a positive work environment.
Respond to inquiries concerning customer information adhering to all bank regulations and internal policies, including the Right to Financial Privacy Act, Customer Identification Policy, and Pretext Calling Policy.
Investigate and resolve customer issues and effectively communicate to the appropriate party.
Continually develop and maintain a working knowledge of internal policies and procedures to effectively help all customers via telephone or email. Refer customers to appropriate personnel within the bank for problem resolution.
Process check orders, telephone transfer request, travel notices and alerts.
Provide an array of services for customers based on their requests and properly manage situations that require special handling.
Keep abreast of all products and services offered by the bank to service customers and answer questions.
Continually look for products and services that will help customers obtain their financial goals.
Document referrals and recommendations in Connections.
Complete Verifications of Deposit and SSI verification requests.
Monitor and log Reg D Excessive Transaction activity and send appropriate communication to customers.
Enter and update Alternate Addresses and make sure the appropriate customer notification is sent.
Process Returned Mail according to procedures defined by each department for processing of returned items.
Retrieve and respond to secure and unsecure messages.
Assist with Online Banking and Bill Payment issues and changes.
Provide input and assist with department meetings.
Maintain an organized and efficient work area.
Attend required training and provide information to department staff as appropriate.
Comply with internal audit requirements.
To perform all job duties and maintain compliance with all banking acts, laws and regulations applicable to your job function.
**Non-Essential Duties and Responsibilities**
May perform other duties such as complete cash orders for branches, complete garnishments and levies and report within the proper time schedules, order department and corporate office supplies.
Review and monitor various reports for branches.
Assist in writing department policies and procedures.
**Qualifications Required**
A High School diploma or equivalent is required. Familiarity with PC including the use of a PC keyboard, mouse and number pad. An intermediate level knowledge of Microsoft Office Suite products to include a working knowledge of Word and Excel.
**Physical Requirements and Working Conditions**
Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. The job is within the normal office cubical environment range.
**Qualifications Preferred**
One year of banking experience to include knowledge of banking products and services, and/or one year of customer service/call center experience.
**Skills**
**Preferred**
**Teamwork** *Intermediate* **Self-Confidence** *Intermediate* **Listening** *Intermediate* **Flexibility** *Intermediate* **Conflict Resolution** *Intermediate* **Communication** *Intermediate* **Customer Service** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**
**Preferred**
High School/GED or better.
**Experience**
**Required**
An intermediate level knowledge of Microsoft Office Suite products to include a working knowledge of Word and Excel.
Familiarity with PC including the use of a PC keyboard, mouse, and number pad.
**Preferred**
**1 year:** Customer service/call center experience preferred.
**1 year:** Banking experience to include knowledge of banking products and services preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
