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    Product Support Specialist - Kansas City, United States - Autoleap

    Autoleap
    Autoleap Kansas City, United States

    3 weeks ago

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    Description

    **Product Support Specialist - REMOTE POSITION**

    at AutoLeap Pakistan **Job Description**

    AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations. This is a unique opportunity to join as the first hire onto our Support team, and help us set a high bar for excellent customer service.

    **About AutoLeap**

    AutoLeap is a full-suite shop management solution for the auto repair industry. We are on a mission to improve the lives of shop owners around the world by bringing modern software innovations to their underserved market. We are an international startup that values doing things differently and having fun along the way. Our leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, Canadas Top 40 Under 40, and hails from BCG, Bain, Wharton and Stanford.

    **As a Product Support Specialist, you will:**

    Deliver best-in-class front-line support to our customers via live chat

    Ensure timely responses and resolutions on all customer enquiries

    Escalate bugs and feature requests to the Product and Engineering teams as appropriate

    Troubleshoot and properly action customer enquiries

    Be an ambassador for AutoLeap and cultivate strong customer relationships

    ***NOTE: You*** ***will*** ***be required to work during North American work days & hours.***

    **To be successful in this role, you will need:**

    Excellent written English communication skills

    Strong academics from a top undergraduate program

    1 - 3 years experience in technical support at a relevant technology company

    Proven track record of past success and role progression

    A knack for understanding and solving technical issues

    Ability to multitask and prioritize between competing tasks

    A passion for helping customers

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