Director of Donor Services - Minneapolis, United States - MNATC

Description

740 East 24th Street
Minneapolis, MN 55404, USA

Description

If you want to be a part of a Top Workplace that is rated as having the "Most Meaningful Work" amongst Minnesota large employers, we would welcome the opportunity to meet you

Mn Adult & Teen Challenge is seeking a Director of Donor Services to join our team in helping transform lives.

When you work for MnTC, you're a part of culture recognized for work life balance, supportive managers and employee appreciation
"At MnTC, I'm a part of a family team; I get to make a difference in the lives of others, and I feel valued & appreciated." - current employee who's been with the organization for 24+ years

Job Summary:

Oversee and manage gift processing, system-generated donor communications, and
donor & revenue analysis reporting using Raiser's Edge. Supervise Donor Relations gift entry
staff. Develop the Annual Fund plan and ongoing strategies for managing the acquisition,
retention and re-engagement of lapsed donors for the Annual Fund.


Essential duties and responsibilities:

Donor Database Administration:

• Manage administrative rights and provide training and assistance for all users.
• Supervise and assist Donor Accounts Coordinators on routine gift processing and new initiatives

related to gift processing, acknowledgements, donor communication and record keeping

• Develop and maintain a procedure manual for all entry processes on Raiser's Edge
• Create and maintain all tables, funds, appeals, mailing templates, global updates. Serve as

technical expert on all Blackbaud and integrated software such as Classy fundraising, Luminate
Online, Omatic, etc.

• Create routine and one-off reports, mailing lists, and data analysis as needed
• Work closely with Marketing team on joint-systems donor communication processes.
• Implement/maximize use of RENXT capabilities to assist gift officers in maintaining and

cultivating strong donor relationships.

• Manage donor contacts, address changes, relationships and event participation to aid in specific

solicitations and cultivation strategies.

• Be the lead on researching and implementing integration of other online systems including online

giving, peer-to-peer fundraising, text-to-give, e-mail communications, e-newsletters, silent
auction mobile bidding, etc.

• Coordinate with Finance department on month-end reconciliation and reporting.

Annual Fund Management:

• Create and implement a comprehensive Annual Fund plan to address acquisition, retention, and

lapsed donor re-engagement for the Annual Fund campaign

• Re-evaluate current processes, communications and strategies for relevance and possible areas for

improvement

• Research and recommend un-tapped opportunities to further engage Annual Fund donors
• Periodically measure the effectiveness of current campaign strategies
• Be the gate-keeper of insuring all campaign initiatives are carried out on a timely basis including

month-end and year-end closing processes.

• Assist in annual revenue budgeting process as needed
• Review and approve marketing pieces related to Annual Fund communications
• Keep supervisor informed of high-level strategies and new initiatives

Other:

• Participate during events to insure the success of fundraising activities
• Assist with Development department initiatives on donor cultivation activities
• Maintain professional standards of appearance and conduct at all times
• Other duties as assigned by Sr. VP of Development

Knowledge, Skills and Abilities:

• Computer literacy in using, maintaining, and report writing on The Raiser's Edge
• Teaching skills to assist staff members on how to use Raiser's Edge NXT
• Excellent written and verbal communication skills; individual and group presentations skills
• In-depth knowledge of Microsoft Excel with the ability to export and import data as needed for

various projects including global changes for entire database

• Highly organized with extreme attention to detail, ability to problem-solve, set priorities and

complete work on time with a high level of accuracy

• Self-starter with the desire and ability to work independently with minimal direction
• Strong sense of integrity for managing confidential information
• Enjoys working in a fast-paced environment with a team of dedicated professionals whose

passion is to help others find freedom from addiction


Personnel Supervised:

• Donor Account Coordinator/Gift-Entry personnel

Minimum Qualifications:

• 4-year Bachelor's degree in related field
• Minimum of one year development experience in a fundraising environment. Prefer a candidate

with 3+ years of experience in nonprofit.

• 2+ years of hands-on experience with The Raiser's Edge. The Raiser's Edge Advanced Training

Certification a plus.

• Possession of a valid driver's license and a clean driving record that will be accepted by this

organization's vehicle insurance carrier

• Ability to successfully complete the background check process

Qualifications

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

:

Inspired to perform well by the ability to contribute to the success of a project or the organization

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