- Greets customers, provides basic information, and shares relevant resources in English and Spanish.
- Responds to inquiries regarding procedural information about cases, proper completion of court forms, and court rules, procedures, and processes.
- Answers incoming phone calls and responds to chat line, video, and email inquiries as assigned and where appropriate.
- Monitors cases from initiation to final disposition in accordance with established procedures and designated timelines.
- Receives and processes initial and subsequent filings in accordance with applicable business processes and standard operating procedures, routes filings to appropriate office or work queue.
- Reviews, enters, and updates data in the Superior Court case management system to ensure accuracy, efficiency, and consistency in compliance with time standards.
- Assists in maintaining court calendars by scheduling hearings according to procedures and processes.
- Administers oaths and affirmations in accordance with established procedures and processes.
- Manages case dockets including monitoring overdue or missing documents, files, exhibits, or records.
- Opens, reviews, sorts, and processes or distributes incoming mail, processes outgoing mail.
- Processes checks, money orders, and electronic or cash payments or fees and prepares financial transaction receipts; Prepares end of day report and balances daily receipts to ensure correct reporting.
- Reviews judicial orders to ensure that instructions to the Clerk's Office are carried out appropriately.
- Prepares correspondence, forms, or other documents such as notices, orders, certificates, warrants, and writs in the appropriate format, style, and content as established by business processes and standard operating procedures.
- Creates and certifies copies of the official record in all matters where certification is necessary.
- Performs special assignments, projects and other duties as assigned; and
- Provides coverage for other divisions and offices as needed.
The selected candidates must be able to speak, interpret, read and write Spanish and English fluently.
Requirements
Conditions of Employment- A probationary period of one (1) year must be successfully completed.
- Background and security investigation are required.
- Candidates must be able to speak, interpret and write English and Spanish.
To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)
4. List of three (3) professional references
All required documentation must be received by the closing date of the announcement.
Qualifications
If you applied under a previous announcement, you must re-apply in order to be considered.
MINIMUM QUALIFICATIONS: High-School Diploma or GED plus two (2) years of clerical or administrative experience court, legal or office environment. You MUST provide documentation of education or your application will not be considered.
Attention to detail and the ability to multi-task are required.
Must be able to speak, interpret, read and write Spanish and English fluently.
Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts are required. If you are selected for the position, a criminal history records check will be conducted.
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Education
To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here:
Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit:
Additional information
This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.
Please note there is a mandatory one year probationary period for all non-judicial new employees.
All required information must be received by the vacancy announcement closing date.
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Description
DutiesThe Deputy Clerk (Bilingual/Spanish) works in the operational divisions of the District of Columbia Courts providing administrative and clerical support and providing exceptional customer service in English and Spanish to the public, judicial officers, attorneys or staff. The Deputy Clerk will be expected to perform the following duties in a timely and competent manner; exercise sound judgment; work independently and cooperatively; and communicate in a clear and courteous manner.
