Support - Alamo - - Richardson, United States - Alamo Drafthouse Cinemas DFW

Description

Ensure Guests receive an exceptional experience by attending to their needs in a timely, helpful and proficient manner starting from the door. Guides Guests through current menu and beverage offerings, answering questions as needed to ensure a positive Guest experience. Practices responsible alcohol service in accordance with state and local laws and Alamo Drafthouse, LLC alcohol policy.

REPORTS TO: Manager / Shift Supervisor / Server Lead
SALARY / GRADE LEVEL: Hourly / Exempt

Job Requirements

Ensures that all Guests have an AWESOME Experience, and are EXCITED to come back

Must possess excellent knowledge of current menu and seasonal offerings.

Servers are responsible for explaining all menu offerings and promotional offerings to our Guests, and will clearly answer all guest questions.

Confirms and accurately notates Guest orders, quickly enters orders into the POS system, utilizing correct sequence, appropriate abbreviations and charges.

Pulls and communicates completed Guest flags for teammates when appropriate.

Quickly retrieves orders from the bar or kitchen and delivers to appropriate Guest promptly.

Servers are responsible for running completed orders to all Guests. Must possess "ninja service" ability while in the theaters.

Accurately intuits guest behavior; engages management when necessary.

Practices responsible alcohol service in accordance to local and state laws, including identification verification and intoxication prevention. Ensures accurate check drop timing by following show the schedule. Promptly collects payment from guests using company mandated cashier procedures.

Returns change or credit slips quickly.

Ensure all financial transactions are correct and maintains accuracy and coin for making change.

Operate credit card machines correctly.

Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.

Must possess a positive "can do" attitude, offering assistance to team members when necessary.

Accurately intuits business flow to ensure guest and staff satisfaction. Makes themselves available to assist during downtimes.

Keeps station clean, sets up and takes down station appropriately. Performs shift change and/or opening or closing duties.

Adheres to all company safety and sanitation policies and procedures.

Serves food and beverages to Guests in a timely manner, which includes retrieving food orders from the kitchen and transporting them to the Guests in the servers' section, as well as for any other section in the restaurant.

Ability to assess guest demeanor and identify when behavior should be called to the attention of a Manager.

Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated Guests, as needed.

Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.

Completes pre-shift prep work and maintains appropriate volumes of prepped items.

Keeps station clean, sets up and takes down station appropriately. Performs shift change and/or opening or closing duties.

Adheres to all company safety and sanitation policies and procedures.

Assists other Team Members as needed or when business needs dictate.

Additional Information

EDUCATION / EQUIVALENT EXPERIENCE High School Diploma/GED or equivalent combination of education and experience.

QUALIFICATIONS

Ability to operate POS, make change and accurately conduct credit card transactions and account for all monies at the end of each shift. - Stands/walks 100% of shift.

Reaches, bends, stoops, and wipes frequently.

Able to deliver plates, food & clear tables which may require lifting as much as 30lbs.

Ability to read and write English.

Ability to verbalize and clearly respond to Guests.

Ability to read and write handwritten notes.

WORKING CONDITIONS

Work is typically performed in the restaurant environment. The noise level in the work environment is usually moderate. The work involves a majority of sitting, bending, stooping, twisting, climbing and some lifting up to 50 lbs. HAZARDS Only those present in a normal restaurant setting; no known significant hazards. Work performed in the restaurant has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving parts.

Preferred qualifications:

• 14 years or older