Client Representative - New York, United States - Pierre Strand

Description

We are seeking a dedicated and personable Client Representative to join our team. In this role, you will be the primary point of contact between our organization and our valued clients. If you are a customer-focused individual with strong communication skills and a passion for providing exceptional service, we invite you to apply.

Key Responsibilities:

• Client Interaction: Build and maintain positive relationships with clients through regular communication, addressing inquiries, and providing support in a timely and professional manner.
• Client Onboarding: Assist new clients in the onboarding process, ensuring they have a clear understanding of our products or services, and guiding them through any necessary paperwork or procedures.
• Issue Resolution: Investigate and resolve client concerns, complaints, or issues effectively, striving for prompt and satisfactory resolutions.
• Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and recommendations to clients.
• Client Feedback: Gather and document client feedback and suggestions, providing valuable insights to improve our products or services.
• Account Management: Manage client accounts, including updating client information, processing orders or requests, and ensuring accuracy in billing and payments.
• Documentation: Maintain detailed records of client interactions, transactions, and any relevant information in our CRM system.
• Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to clients, thereby enhancing their experience and increasing revenue.

• Bachelor's degree or equivalent work experience (business, customer service, or related field preferred).
• Proven experience in a client services or customer support role.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Empathetic and patient demeanor when dealing with clients.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is a plus.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Detail-oriented with a commitment to accuracy in client interactions.