Visitor Services Representativ - Cambridge, United States - Harvard University

Description

Basic Qualifications

• High school graduate or equivalent
• One year of experience in a public-facing role; education may count toward experience.

Additional Information

This position is subject to a background check.

We regret that we are unable to provide visa sponsorship for this position.

All formal written offers will be made by FAS Human Resources

Position Description

• Greet visitors and provide assistance and information on an array of topics including exhibits, directions and building amenities, membership, passes and programmatic offerings, and general Harvard and departmental information as appropriate.
• Direct incoming calls and respond to inquiries from the general information phone lines.
• Assist with processing school and commercial group visits using a computerized reservation system.
• Perform transactions on a computerized Point of Sale (POS) system.
• Assist with basic opening procedures of the museums, be familiar with daily memos and schedules, and restock print materials.
• Assist with basic closing procedures including daily accounting and reconciliation, neatness in the lobby, and securing the main entrance.
• Respond to public safety issues and emergencies as required; report any physical plant or operations issues to appropriate staff.
• As part of museums' staffing plan, this role is expected to provide support to the museum retail shop and other visitor services locations as needed. Perform other duties as assigned.

Job Summary

The Harvard Museums of Science & Culture are dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - including fostering respect for all, serving the greater good, and welcoming individuals from a variety of backgrounds, experiences, and perspectives.

To learn more about HMSC's mission, objectives, and core values, please visit our website

Description

Serving as a member of the front-line staff for the Harvard Museums of Science & Culture, Visitor Services Representatives provide the highest level of customer service to ensure that all museum visitors have a positive experience.

This position involves welcoming visitors and groups, processing admissions payments, and conveying general museum information to the public in a professional manner.