Administrative Assistant - N Nelson St Spokane, Washington, United States

Only for registered members N Nelson St Spokane, Washington, United States

2 days ago

$38,000 - $65,000 (USD) per year *

* This salary range is an estimation made by beBee

Description · Taylor Metal Products is a leading manufacturer of high-end steel roofing and siding products. We have been in · business for over 20 years and continue to grow each year. We always hold true to our motto, Quality Products, · Exceptional Service. Our Spokane locatio ...

Job description

Description

Taylor Metal Products is a leading manufacturer of high-end steel roofing and siding products. We have been in

business for over 20 years and continue to grow each year. We always hold true to our motto, Quality Products,

Exceptional Service. Our Spokane location specializes in full-service metal roofing & siding production, and support

for residential and commercial construction. Taylor Metal Products values its employees and strives to provide an

upbeat, positive work environment.

We are looking for a Reception/Admin Assistant to work with various departments by directing inbound phone

calls, processing customer paperwork, placing outbound calls for order pick-ups, plus additional duties as

necessary. Workload varies by season; July - October being the busy season.

Essential Duties:

Taking and directing a high volume of inbound phone calls utilizing a multi-line internet-based phone
system (Primary Focus)
Achieving and maintaining all defined call service-related targets and goals
Placing outbound calls to customers once their orders are ready for pick up
Documenting customer action/details in CRM software
Process customer paperwork when they come into pick up orders
Manage incoming and outgoing mail/parcel shipments
Organizing and filing paperwork
Provide additional support to customer service and data entry teams as needed
Actively participate in continuous improvement projects and activities
Additional office duties as needed

Physical Requirements:

Ability to maintain regular, punctual attendance
Sit or stand for long periods of time
Able to lift packages up to 40 pounds

Qualifications:

Great analytical skills and attention to detail
Competency in the use of Excel, Word, and other software applications
Critical thinking skills and ability to perform self-directed work
Excellent written and verbal communication skills
A positive attitude with an understanding of the value of teamwork and outstanding customer service
Possess an interest and drive to learn and grow within the company
Be technologically savvy

Benefits:

Medical, Dental, and Vision insurance available
Paid Vacation Time
Paid Sick Time
Paid Holidays
Employer matching 401k
Full time work, year round

Taylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual

orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran

status, or any other unlawful factor and complies with all applicable laws including those regarding consideration

of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).

All external services required will be sought out by Taylor Metal Products

Principals only – Recruiters, please do not contact Taylor Metal Products for services.

No solicitations – Do NOT contact us with unsolicited services or offers

Qualifications

Qualifications:

Must have a high school diploma or GED
Previous admin or assistant experience preferred
Experience with Microsoft Office and cloud-based computing. CRM software experience desired
Typing skills and 10-key proficiency
Good verbal and written communication skills
Detail-oriented with the ability to compile, sort, and verify accuracy of data
Good time management skills -- ability to maintain levels of productivity including backing-up other positions in the company
Attention to detail and excellent problem-solving abilities
Ability to quickly and accurately input customer orders into a cloud-based system
Multi-line phone skills

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