Retail Store Manager, Chestnut Hill - Newton, United States - Nestl S.A
Description
** Retail Store Manager, Chestnut Hill**
** Retail Store Manager, Chestnut Hill**
****Position Summary****
As a Boutique Manager, you are not just the leader of the store, you are the face of the brand. You are responsible for optimizing people, sales, service and operations through collaborative, respectful, agile, determined and driven leadership of team members and partners. You are ambitious, entrepreneurial and an inspiration to others. This role will allow you the opportunity to create and drive success for a global brand, lead a winning team and share our company values and story with the community.
Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
A day in the life:
Exemplify and drive team performance. Develop a strong team of leaders who will deliver the Nespresso customer experience principles and share our coffee mission with the community.
Drive and determination to propel us forward. Maximize business opportunities through creative initiatives, customer loyalty, team motivation and evaluating boutique performance & implementing improvements.
Obsessed with hospitality- create a boutique environment as a window to our brand for each customer through a personalized customer journey enhancing our offerings and services
Network, recruit, hire and retain. Attract top talent to build a quality team focused on achieving performance excellence and a positive customer experience.
Connect with Community. Think entrepreneurially to create a community building channel through experimentation and collaboration.
Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.
Cultivate respectful customer relationships. Many customers shop online these days, however the store is where we meet many of our customers for the first time. Its the respect you show for yourself, your team and our customers that shows just how much you care.
Promote safety conscious culture. We are determined to create a safe, healthy environment for our employees and customers.
Collaboration and agility to prepare for whats to come. Whether you are helping with store tasks or need a new innovative way to do things, bring ideas and add to the overall success
Your benefits and perks:
Competitive pay, quarterly and annual bonus, 401(k) savings match
Health, Vision and Dental insurance
Paid vacation time and Paid holidays
Tuition reimbursement program
Recognition program with monetary rewards, referral bonus program
Complimentary uniforms and cleaning
Free Machine, coffee allowance, and Nestle discounts
What you bring:
High School Diploma or GED, required Bachelors degree preferred
4+ years of extensive professional experience in retail, required
3+ years supervisory experience in people management, motivation & development of direct reports, required
Experience in project management processes, customer complaint and change management
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Ability & willingness to work flexible hours including but not limited to opening & closing shifts, Saturday or Sunday shifts, and holidays
Occasional travel required
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where youll join a cohort of others who have chosen to call Nestl home.
Nestl Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator:
This position is not eligible for Visa Sponsorship.
****Position Summary****
As a Boutique Manager, you are not just the leader of the store, you are the face of the brand. You are responsible for optimizing people, sales, service and operations through collaborative, respectful, agile, determined and driven leadership of team members and partners. You are ambitious, entrepreneurial and an inspiration to others. This role will allow you the opportunity to create and drive success for a global brand, lead a winning team and share our company values and story with the community.
Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
A day in the life:
Exemplify and drive team performance. Develop a strong team of leaders who will deliver the Nespresso customer experience principles and share our coffee mission with the community.
Drive and determination to propel us forward. Maximize business opportunities through creative initiatives, customer loyalty, team motivation and evaluating boutique performance & implementing improvements.
Obsessed with hospitality- create a boutique environment as a window to our brand for each customer through a personalized customer journey enhancing our offerings and services
Network, recruit, hire and retain. Attract top talent to build a quality team focused on achieving performance excellence and a positive customer experience.
Connect with Community. Think entrepreneurially to create a community building channel through experimentation and collaboration.
Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.
Cultivate respectful customer relationships. Many customers shop online these days, however the store is where we meet many of our customers for the first time. Its the respect you show for yourself, your team and our customers that shows just how much you care.
Promote safety conscious culture. We are determined to create a safe, healthy environment for our employees and customers.
Collaboration and agility to prepare for whats to come. Whether you are helping with store tasks or need a new innovative way to do things, bring ideas and add to the overall success
Your benefits and perks:
Competitive pay, quarterly and annual bonus, 401(k) savings match
Health, Vision and Dental insurance
Paid vacation time and Paid holidays
Tuition reimbursement program
Recognition program with monetary rewards, referral bonus program
Complimentary uniforms and cleaning
Free Machine, coffee allowance, and Nestle discounts
What you bring:
High School Diploma or GED, required Bachelors degree preferred
4+ years of extensive professional experience in retail, required
3+ years supervisory experience in people management, motivation & development of direct reports, required
Experience in project management processes, customer complaint and change management
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Ability & willingness to work flexible hours including but not limited to opening & closing shifts, Saturday or Sunday shi