General Manager, West US - Boise

Job summary

The General Manager oversees all operational, financial, and strategic functions of the nondestructive testing and inspection services business across the Western United States.

Responsibilities

• Develop and execute West US strategies to meet revenue, margin, and service-level goals across the region.
• Own the regional P&L: build annual budgets, forecast performance, analyze variances, and implement corrective actions to safeguard profitability.
• Cultivate and expand relationships with key accounts to drive repeat and referral business.
• Ensure full compliance with nondestructive testing and inspection standards and codes.
• Lead safety and quality programs by overseeing root-cause analyses, corrective action plans, audits, and continuous improvement initiatives.
• Oversee all field operations: optimize technician schedules, resource allocation, equipment readiness, and travel logistics to maximize utilization and on-time delivery.
• Recruit, onboard, train, and mentor field technicians, inspectors, and support staff.
• Partner with Business Development to identify new market opportunities, prepare technical proposals, participate in bid reviews, and support contract negotiations.
• Represent the West US region at industry conferences, regulatory forums, client meetings, and trade associations to elevate the company's profile and gather market intelligence.
• Collaborate closely with the CEO, President, and cross-functional leadership to align regional initiatives with corporate objectives.

Job description