Customer Service Representative - Skokie
16 hours ago
Job description
Position:
Customer Service Representative
Location:
Skokie, IL
Schedule:
Monday – Friday | 7:30 AM – 4:30 PM
Compensation:
$18 – $20/hour (higher rates considered for candidates with manufacturing & quoting experience)
A long-established, family-owned industrial manufacturer is seeking a Customer Service Representative to join their team in a newly available position.
This is an excellent opportunity for someone early in their career who wants stability, hands-on training, and clear growth potential within a relaxed, low-red-tape environment.
This organization has been successfully serving industrial markets for over a century and offers a highly supportive, team-oriented culture where employees are encouraged to learn the business, expand their skills, and grow into more advanced responsibilities such as inside sales and complex quoting.
Why This Role Stands Out- Entry-level opportunity with real career growth potential
- Pathway into inside sales, quoting, and broader business functions
- Small company environment – laid back, collaborative, no bureaucracy
- Strong tenure and leadership accessibility
- Exposure to custom, engineered industrial products
- Stable business with consistent demand and long-term outlook
This role blends customer service, order support, and inside sales coordination. The position is primarily email-driven (roughly 80%), with additional phone interaction (approximately 20%).
Responsibilities include:
- Responding to customer inquiries via email and phone
- Entering and processing purchase orders (POs)
- Preparing and issuing price quotations
- Providing product, pricing, and lead time information
- Coordinating shipments and tracking orders
- Updating customer records and transaction details
- Assisting with administrative and office support tasks as needed
- Troubleshooting customer issues with a calm, solutions-oriented approach
You will work with custom industrial components used in demanding applications, requiring attention to detail, accuracy, and strong communication skills.
Training & DevelopmentNew hires receive structured onboarding and product training.
Early responsibilities focus on learning the product line and order processes before gradually expanding into phone support and more complex quoting activities.
This role is ideal for someone who enjoys learning, asks questions, and wants to develop deeper technical and commercial knowledge over time.
Ideal Background- 6+ months of customer service or office support experience
- Manufacturing or industrial exposure is helpful but not required
- Comfortable working in computer-based systems and Excel
- Strong communication and organizational skills
- Ability to remain composed during busy or high-pressure periods
- Positive, adaptable, team-oriented attitude
- Stable, long-standing company with strong employee retention
- Relaxed, team-first culture
- Paid holidays & sick leave
- Supportive leadership and training-focused environment
This is a strong fit for candidates seeking a long-term career opportunity rather than a temporary job or high-volume call center environment.
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