Customer Service Specialist - Milan, OH
5 hours ago
+ We run business operations for Freudenberg Sealing Technologies in America part of the global Freudenberg Group leading producer advanced sealing technologies automotive industries general industries joint venture between Freudenberg NOK Corp Japan headquartered Plymouth MI operates more than facilities employs people across Americas
+ Job summary Responsibilities Serve customer inquiries account updates service needs timely follow-up resolve customer Account Manager issues maintain deep understanding customer specifications orders expectations document interactions requests resolutions accuracy attention detail coordinate internal teams ensure smooth service delivery proactively monitor accounts identify potential challenges implement solutions support Account Managers strong customer relationships meeting service-level commitments uphold company standards professionalism responsiveness every interaction contribute ideas feedback improve processes tools strategies Qualifications High school diploma equivalent required associate bachelor degree preferred prior experience customer service account support related role strong verbal written communication skills professional demeanor ability manage multiple tasks simultaneously fast-paced environment demonstrated problem-solving skills attention detail proficiency MS Office familiarity CRM order-management systems strong interpersonal skills build positive working relationships Communication & Collaboration: Communicates clearly concisely engages proactively colleagues levels organization Value for Customers: Anticipates understands meets internal/external customers' needs expectations develops solutions based on approach Innovation: Drives supports innovative ideas takes informed risks seek develop new improved solutions Drive & Execution: Proactively identifies what needs done takes action explores pursues opportunities The Freudenberg Group equal opportunity employer committed diversity inclusion employment opportunities available all applicants associates regard race color religion creed gender pregnancy childbirth breastfeeding medical conditions gender identity expression national origin ancestry age mental physical disability genetic information marital status familial status sexual orientation protected military veteran status applicable law Additional Information Nicholas Bailey
Job description
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