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    • Customer Service Team Lead - Caddo Mills - Uline

    Uline
    Uline Caddo Mills

    1 week ago

    Uline background
    Description

    Customer Service Team Lead

    Leading the way with legendary customer service - at Uline As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

    Better togetherThis position is on-site, and we are looking for people who share our passion.

    Position Responsibilities

    • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

    • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

    • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

    • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

    • Handle escalated customer issues and provide weekly support for customer interactions.

    Minimum Requirements

    • High School diploma or equivalent required. Bachelor's degree preferred.

    • 3+ years of customer service experience.

    • 2+ years of experience in a leadership / supervisory role preferred.

    • Effective communication skills.

    • Bilingual (English/Spanish) - Fluent in both verbal and written forms.

    Benefits

    • Complete health insurance coverage and 401(k) with 6% employer match that starts day one

    • Multiple bonus programs.

    • Paid holidays and generous paid time off.

    • Tuition Assistance Program that covers professional continuing education.

    Employee Perks

    • Best-in-class, clean, modern facilities.

    • First-class fitness center and beautifully maintained walking paths.

    About Uline

    Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

    Uline is a drug-free workplace.

    EEO/AA Employer/Vet/Disabled

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Customer service team lead