Director National Accounts - Houston, United States - Lexitas

Description

SUMMARY: The Director National Accounts position is responsible for RFP/RFI responses and implementing closed won national accounts across all lines of business at Lexitas. Key duties include creating structure post-sale to ensure proper operational and sales execution on the deal and adequate communication with outside and staff counsel. This position works in collaboration with the Operations Executives, Marketing Team and Account Executives. The Director National Accounts must deliver quarterly/monthly metrics; and excellent customer satisfaction for the organization.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the single-point of contact for all formal RFP/RFIs at the company coordinating responses in a timely fashion and working across all Lexitas functions (HR, IT, etc.) to gather response information.
• Review and prepare a summary of the closed contracts for Operations, Records, Reporting, Sales, Marketing and Accounts Receivable.
• Collaborate with the Marketing Team to announce the award internally.
• Work with Operations Executives who operate systems required by the contracts.
• Set-up billing profiles, billing standards, main point of contact for divisional operations, and any other preference required by the contract.
• Work alongside the Account Executives to obtain award letters.
• Obtain information from the insurer and researcher to prepare a list of firms operating under the contract.
• Prepare communication and implementation plan to notify firms of our award.
• Manage team members and communicate with Operations and Sales Executives of the status of onboarding firms.
• Maintain relationship with insurer/corporate accounts.
• Deliver monthly billing through portals, adjusters, etc.
• Set up quarterly, bi-annual or annual visitation schedule for each contract.
• Prepare annual employee reviews.
• Schedule regular recurring meetings to go over assigned accounts.
• Performs other related duties as assigned.
• Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.

COMPETENCIES, SKILLS AND ABILITIES:

• Must be a positive team player and be able to communicate with team members.
• Ability to maintain confidential and ethical integrity.
• Strong attention to details, efficient and highly organized.
• Possesses excellent written and communication skills.
• General computer skills (Outlook, Word, Acrobat, Internet Explorer, Windows)
• Flexible schedule and available to work occasional overtime as required.
• Excellent organizational skills, self-motivated and detailed oriented.
• Ability to work under pressure and have business acumen.
• Ability to multitask, problem solving, and analyze.
• Works well independently and with other department members.
• Ability to positively influence and manage through others.
• Ability to think strategically and focus on the customer in order to meet goals, and expectations.

EDUCATION / EXPERIENCE

• High School diploma or equivalent required.
• Bachelor's degree in business administration, sales and marketing, or similar field required.
• 10 or more years of advanced experience in at least a Senior/Experienced Staff role.
• Experience working in a multi-function, multi-geography environment preferred.
• Proven experience designing, building, and managing discrete and/or end-to-end processes.

SUPERVISORY RESPONSIBILITIES:

The Director National Accounts will oversee the Client Engagement and National Account Specialists. May also assign duties and delegate task to the Specialists as required based on workload and incoming e-mails.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position requires frequent travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled