Entry-Level Collections Agent - Tampa - ValorVIP

    ValorVIP
    ValorVIP Tampa

    1 day ago

    Full time $30,000 - $42,000 (USD) per year *
    Description

    Job Title: Entry-Level Collections Agent

    MCI is one of the fastest-growing tech-enabled business services companies in the USA with a strong call center footprint and operations extending across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries including healthcare, retail, government education telecom technology e-commerce and financial services.

    • We are seeking a Collections Agent to join our team and play a key role in recovering outstanding debts while maintaining respectful solution-focused customer relationships.

    This position requires strong communication negotiation skills attention to detail commitment to compliance customer service excellence. To be considered for this role you must complete a full application on our company careers page including all screening questions brief pre-employment test.

    Key Responsibilities:

    • Place outbound calls to customers with delinquent accounts discuss balances payment options use scripted dialogues proven negotiation techniques encourage timely payments resolve outstanding debts engage with customers professionally empathetically actively listening addressing concerns objections provide accurate information about account status payment terms consequences non-payment process payments phone credit card transactions EFTs payment arrangements ensuring accuracy compliance document all customer interactions payment arrangements account updates collections system CRM adhere regulatory requirements company policies Fair Debt Collection Practices Act FDCPA ensure collection activities conducted ethically professionally legally maintain accurate up-to-date records customer interactions account statuses generate reports metrics related collection performance call outcomes recovery rates provide exceptional customer service resolving inquiries escalating complex cases building rapport trust customers foster cooperation positive outcomes.
    * This salary range is an estimation made by beBee
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