Scrum Master - Jackson - PMO Partners, LLC

Description

The Delivery Enablement Manager is responsible for enabling consistent, predictable, and high-quality delivery across a large enterprise IT program operating in a hybrid delivery environment (Agile, Waterfall, and hybrid models). This role manages and develops Scrum Masters and delivery facilitators, establishes delivery standards and operating rhythms, and leads coaching to improve execution without disrupting enterprise governance. The Delivery Enablement Manager focuses on how work is delivered, ensuring teams operate effectively within defined program constraints.

About the Role

The Delivery Enablement Manager is responsible for enabling consistent, predictable, and high-quality delivery across a large enterprise IT program operating in a hybrid delivery environment (Agile, Waterfall, and hybrid models).

Responsibilities

Delivery Leadership and Team Management

• Directly manage, coach, and develop a team of Scrum Masters and delivery facilitators supporting multiple teams and workstreams.
• Establish clear expectations for delivery roles, behaviors, and outcomes within a hybrid environment.
• Provide performance feedback, mentoring, and professional development to ensure consistent execution quality.

Delivery Enablement and Coaching

• Lead delivery coaching across teams, Business Owners, Project Managers, and stakeholders to improve execution maturity.
• Serve as a trusted partner to Program and Project Management leadership on delivery effectiveness.
• Promote pragmatic use of Agile and iterative practices aligned to enterprise controls and business priorities.

Process, Standards, and Delivery Rhythms

• Define, standardize, and continuously improve delivery processes and operating rhythms, including:
• Sprint Planning and iteration planning
• Daily execution touchpoints
• Reviews, demos, and retrospectives
• Establish standards for backlog readiness, estimation approaches, capacity planning, and commitment management.
• Ensure delivery ceremonies are outcome-driven, efficient, and aligned with program milestones.

Hybrid Integration and Program Alignment

• Ensure iterative teams integrate effectively with Waterfall and hybrid workstreams.
• Partner with Program Managers and Project Managers to align team-level execution with program plans, dependencies, and milestones.
• Support teams in managing dependencies, constraints, and external commitments while maintaining delivery discipline.

Metrics, Transparency, and Continuous Improvement

• Define and monitor delivery metrics such as predictability, throughput, and impediment trends.
• Use data to identify systemic delivery issues and drive targeted improvements.
• Foster a culture of continuous improvement grounded in measurable outcomes.

Impediment, Risk, and Issue Escalation

• Act as the escalation point for complex delivery impediments spanning multiple teams.
• Partner with leadership to address organizational and systemic barriers to execution.

Stakeholder Engagement and Communication

• Communicate delivery expectations, standards, and performance clearly to technical and business stakeholders.
• Facilitate alignment between delivery teams, business owners, and governance bodies.

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• 7–10 years of experience in IT delivery environments, including iterative and plan-driven methodologies.
• Agile and/or Project Management certifications (CSM, PMP, SAFe, or equivalent).
• Prior experience managing Scrum Masters, delivery leads, or similar roles.
• Strong understanding of Scrum, Kanban, and traditional project delivery concepts.
• Demonstrated success operating in hybrid enterprise environments.

Required Skills

• Expert level in the use of Dev Ops systems such as JIRA.
• Experience supporting large, complex enterprise IT programs.
• Experience working closely with PMOs and formal governance structures.

Preferred Skills

• Consistent delivery practices across teams and workstreams.
• Improved predictability and reliability of delivery commitments.
• Reduced delivery friction caused by process gaps or role confusion.
• Effective integration of iterative delivery within program-level governance.
• Increased stakeholder confidence in delivery execution.