Technical Service Representative - Miami - Sealed Air Corporation

Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit

POSITION: Cushioning TSR

TYPE OF POSITON: Full-time permanent

POSITION SUMMARY: The Cushioning TSR will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The Cushioning TSR will deliver technical service to and engineering support of packaging systems in a designated region. The cushioning TSR will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, equipment, and processes. The cushioning TSR is responsible for meeting or the annual sales forecast for the Protective business in their designated territory.

RESPONSIBILITIES/ DUTIES:

• Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
• Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; follow standards; provide technical information and explanations
• Demonstrates Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Product Care Solutions, products, and programs to end users
• Leverages Consultative Approach with Customers -understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends
• Develops New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations
• Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities
• Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

REQUIRED QUALIFICATIONS:

• BA/BS Degree or equivalent experience.
• 1 + years of high level mechanical and/or sales expertise
• 3 + years of MS Office (Word/ Excel/ PowerPoint)
• Valid Driver's license
• Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)

ADDITIONAL QUALIFICATIONS:

• Strong listening, written, and verbal communication skills
• High level of mechanical and troubleshooting experience
• Packaging experience is a plus
• Ability to read and understand technical drawings/troubleshooting charts
• Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making
• Ability to work across teams and navigate complex environment
• Goal-focused/deadline-driven/results-oriented; Self-starter and coachable
• Strong time management, Detail-oriented, and highly organized
• Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Excellent listening, negotiation and presentation abilities